Telepay

Some of our clients have configured their services in highly imaginative ways to provide functionality that is not available to them conventionally and in doing so have significantly improved their communications, accessibility and control whilst also adding appreciable value and potential.

Some of our most popular services:
o Virtual Call Centre - highly functional configurability
o Web based call management - options available
o PCI Compliant Credit Card processing - call centres/ offices
o Locator - up to four destinations
o Time based routing - as above but controlled by day and time.
o Conference calls - options available
o Mid-call transfer and enquiry calls
o Call recording - All Calls and Elective options

Accessibility, Management and Control - Overview

As a client you can have access to the configurable elements of your services to an extent that puts you squarely in control of what you create with the ability to change the structure, settings and functionality in real-time and at any time.
Secure access is always gained through one of our designated web sites where you can not only configure services but also access your call logs and billing together with monthly activity reports and view any applicable tariffs, listen to voicemail messages and any recorded information whether by voice or data collection.
Services that are created can also integrate with our other core product: Credit Card transaction processing. This allows you to receive payment for products or services, again in real-time, automatically over the phone. For specific information about this feature of the service go to the www.telepay.uk web site.

Virtual Call Centres

o Home workers (unlimited geographic locations)
o Load balancing and call routing
o Call queuing and handling options
o Skills based routing
o Configurable Wallboard
o Unlimited operators
o Operator scripts
o Comprehensive call logs, reports and statistics
o Call recording options including "on answer" and "elective"
o Eavesdrop
o Credit Card Processing options (Fully PCI compliant)
o Indirect access at competitive call rates

Systems, service providers and resilience

The Telecoms and Credit card services have grown significantly during the last few years and now consist of multi-functional systems in London, Birmingham and Manchester which are capable of handling thousands of calls an hour. Each location is interconnected to the BT network and to other service providers from whom we obtain a range of interfaces. In particular we have an IP network which provides some interconnection not only between our own geographically positioned systems but also with some of our client's locations.

We also have a location in Southern Ireland which is interconnected to those in the UK particularly for some of our replicated client services.

To provide and maintain the highly processor intensive control over our services we have advanced call handling, logging and billing capability with multiple databases and servers to ensure a high level of availability and propagation of changes and additions to services and recordings as they occur.

All of the systems are developed, installed and maintained by in-house specialists who provide 24 x 7 support.

We use multiple Internet Service Providers to ensure resilient interconnections and the availability of our web sites.

Our outbound phone calls utilise several carriers who are selected to ensure we maintain a combination of quality of service and reasonable cost which is reflected in the price to you.

Our SMS text service (not premium rate) uses well known carriers with a quality of service that is essential when sending messages to worldwide destinations.

Telepay - for all your telecom solutions! Telepay for all your telecom solutions! Automated Card Processing, Fax to Email, Memorable Numbers, Call Handling. Ring now to see how we can help your business

Concerned that your Call Centre might not be compliant in respect of your data capture and storage processes but don't want to change your Payment Service Provider?

Get in touch today, call 0800 044 5090 - we may be able to help!

Any Call Centre that handles credit and debit card details has a duty to protect their customers from fraud

More than £1.6 million worth of fraud occurs on UK credit and debit cards every day.

A fraudulent transaction takes place every eight seconds
One in five of the 200+ UK contact centres that took part in a recent ContactBabel survey are not fully PCI compliant

What are the penalties for non-compliance with the PCI data security standard?

Non-compliant operations may lose the right to accept credit card transactions or be fined.

Mastercard recently updated its merchant compliance plan, with fines for a fourth PCI DSS violation now ranging up to $400,000 for non-compliant merchants.

In February 2015 an online travel insurance company was fined £175,000 for storing data in a manner that breached PCI DSS requirements. The data including names, payment card details (including CVV and expiry dates), dates of birth, address, email addresses, phone number, travel dates and destinations and medical screening was stolen by hackers.

Also in February, Islington Council was reprimanded for three serious data breaches in the course of a year; one resulting in a £70,000 fine. The ICO found that the Council failed to disable call recording when bank details were being given. They also identified failures in protecting staff access to sensitive data and discrepancies in server access requests.

Future standards of PCI DSS will undoubtedly be more stringent, with concomitant naming and shaming of non-compliant brands in the press. Avoid these headaches and make sure your business has robust processes in place to protect your profits and customers.

PCI compliance is about more than just securing your systems and encrypting your data.

In many ways, those are the easy parts. Where those systems and data come into contact with humans is the weak point. In a complex operational environment, where hundreds of people might be coming and going every day, proper security procedures are absolutely essential.

More at http://www.telepay.uk/card-payments

Need an 0800 Number for your Business? Free set up, no contract! Ring 0800 044 5090 Now!