RedQuadrant

What do we mean when we say 'relational' in public services?

What do we mean when we say ‘relational’ in public services? Not ‘be nicer’. Not ‘have a chat before the assessment’. Not ‘relational good, transactional bad’. Relational is about how the world is… | Benjamin P. Taylor What do we mean when we say ‘relational’ in public services? Not ‘be nicer’. Not ‘have a chat before the assessment’. Not ‘relational good, transactional bad’. Relational is about how the world is ordered. - A transactional world says: make your request, I’ll process it how I choos...

If, as Casey says, social care is the 'sixth giant', are we prepared to treat it as critical nation-building infrastructure?

#leadership #socialcare #nhs | Benjamin P. Taylor Baroness Casey just did something rare in adult social care. She named the thing we keep skirting around - it's what she was appointed for. Beveridge had five ‘giants’. Casey says we now have a sixth: how we support an older, sicker population and greater levels of disability. And she’s right ...

Public services don’t fail primarily because of money, digital, or process but because they are numb to themselves. Systems practice is a humanism; a responsibility. We draw a line: service / citizen. Systems practice helps us see the implications of that and work relationaly.

Public services don’t fail primarily because of money, digital, or process. They fail because they are numb to themselves. At the Systems Thinking Systems Practice conference in March, I'll make a… | Benjamin P. Taylor Public services don’t fail primarily because of money, digital, or process. They fail because they are numb to themselves. At the Systems Thinking Systems Practice conference in March, I'll make a simple - and challenging - claim: systems practice is a humanism. Not models, toolkit, methods. Not a...

Where in your service is the exact moment a person stops being a human being with a story, and becomes ‘a case’ that nobody truly owns?

Here’s the RedQuadrant cheat sheet for more relational customer-first services.

https://buff.ly/Bk5oqW0