Wickham Security

Wickham Security customers were given a chance to air their views on the take-over of the company by the On Call Group during a day of informative sessions in Bromley.

On Call Group Chairman Michael Vry invited customers to drop-in sessions at the Bromley Court Hotel to discuss any concerns or reservations they might have since the former family-run business was absorbed into his group.

The move came as part of £8.2 million worth of acquisitions in the last 2-3 years.

The event was a huge success with around 30 customers attending – all who left understanding that On Call Group had to step in to keep the business going after the former owners took a back seat due to retirement.

Micheal Vry, On Call chairman said: “The family who ran Wickham Security did a fantastic job and it is a business we were happy to take over.

“We realise there have been some concerns, as you would expect with the country’s fastest growing independent alarm company taking over a local concern, but we are listening, and we are here to help”.

Among the major issues raised were:

• The closure of the Wickham shop on Wickham High Street. It was explained that the shop was closing anyway due to rent increases by the landlord which the shop could not sustain amid a drop in profits.

• The need to upgrade some of the old Wickham systems due to the PSTN telephone network changes nationally.

• The visits by senior security advisors were necessary to check what systems people had and to ascertain that they had the correct level of security needed.

• Complaints that engineers were coming down from the Midlands. It was clarified all the Wickham engineers had been kept on, one had subsequently left, but the others were being supported by engineers from outside of the area.

• These engineers were based out of the Bromley Court Hotel to cover the huge scale of jobs in the area and using a local hotel brings money into the local economy.

• Customers with issues needing maintenance or who had not yet been serviced were booked in so that those issues could be addressed as a matter of urgency.

• Any customers who had not had the welcome letter sent to all when On Call took over Wickham were asked to let the office know so that these could be resent.

Mr Vry added: “There are also teething issues when you acquire a new business – especially one so popular locally as Wickham is.

“There will be people who feel we did make mistakes when we took over and we hold up our hands if we didn’t do everything as people would have liked – but we are working hard to put these things right.

“Please talk to us if you have any concerns. Our offices and our phonelines are open and supported by our on call engineers 24 hours a day.”

Call us on 02087778299

There's still time to register your interest for the Wickham Security meet & greet this April.

Come and have a tea, coffee and a chat with our Group Chairman and engineering team.

Read the full details below:
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When On Call Group purchased Wickham Security last year you might say we weren’t everyone’s cup of tea!

Now is your chance to come and tell us why – over a cup of tea or coffee!

Our Chairman Michael Vry and our team will be at the Bromley Court Hotel on Tuesday 23rd April to meet with customers to discuss any issues you have.

It is safe to say we have been criticised on social media so here is your chance to come and voice your concerns, ask us any questions, check out our services and products and meet one of our valued engineers who has been with Wickham for 15 years!

Tell us how we can help you so that we can make the wider Wickham community feel safe and secure.

There is a reason On Call Group is one of the most rapidly expanding domestic alarm businesses in the country. Let us show you why.

Meet and Greet; Two slots available: 10-12 or 4pm til 7pm.
Email [email protected] to register your interest.
Free parking and travel costs reimbursed by the company.
Free refreshments.