Poly AI
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16/02/2025
🔮 The future of CX: What’s changing in 2025?
Customer expectations are evolving. AI is playing a bigger role. And CX leaders are adapting fast.
On our latest episode of Deep Learning with PolyAI, we break down findings from two major surveys on customer experience and contact center leadership. We covered everything from the shifting role of CX leaders to how agents really feel about automation.
Key insights include:
💡 CX leaders are becoming more strategic and tech-focused
💡 Consumers are more open to AI-driven interactions than ever
💡 Contact center agents have mixed feelings about automation - some see opportunity, others worry about disruption
Curious about what’s ahead? Tune into the full episode here: https://www.youtube.com/watch?v=Q7YcYdVECWo&t=267s
🔐 How do you safeguard generative AI?
Generative AI is making headlines, and while it’s unlocking new possibilities, it also introduces new risks. From hallucinations to data breaches, deploying AI in customer interactions requires strong safeguards.
With the right guardrails in place, generative AI can enhance your contact center while maintaining trust and security.
Our latest guide outlines proven techniques for mitigating risks like hallucinations, data breaches, and prompt injections while maintaining trust and security.
Get your copy: https://bit.ly/42O7U6K
The line between customer service and CX is blurring.
In our AI in customer service trends report 2025, we found that:
📈 75% of contact center leaders see themselves in a CX leadership role within five years.
📊 12% of CX leaders believe their role will evolve into Head of AI.
This signals a shift: AI is becoming a core part of CX leadership. As automation and AI optimize customer journeys, CX leaders are seeing the opportunity to own AI strategy in their organizations.
For insights from 100 CX and contact center leaders, get our latest report: https://bit.ly/4gBwgE4
11/02/2025
🏥 Whether scheduling an appointment, refilling a prescription, or handling a sensitive situation, empathetic conversations create a more supportive experience that helps navigate healthcare support.
PolyAI will be at HIMSS25 next month, where our team will be ready to show you how voice AI is transforming patient interactions by providing empathetic, personalized support throughout the care journey.
🤝 If you're going to HIMMS25 next month, come and see us.
06/02/2025
Most contact centers agree they don’t have enough people to answer every phone call within their SLAs 😫.
Agents are under significant pressure to handle large numbers of calls quickly. In the meantime, your customers continue to be put on hold.
There is a way to cut call wait times and keep your customers and agents happy 🙌
Watch our webinar on-demand for a step-by-step approach to improving customer engagement and reducing call abandonment.
Save your spot: https://bit.ly/3VNZoQP
Click here to claim your Sponsored Listing.
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