Ice Connect

One of the most common frustrations I see inside growing businesses isn’t technical, it’s this:

“Who in the company knows how to do this?” 🤔

You’ve got 15, 30, maybe 80 people. Talent everywhere.

But when a specific task pops up, data protection question, Power BI report, client onboarding process tweak, you’re not always sure who’s best placed to handle it.

Microsoft Teams is about to make that easier.

A new feature is being added that lets people list their skills directly on their Microsoft 365 profile card inside Teams.

When you click on someone’s name in Teams, you’ll be able to see what they’re good at, not just their job title.

Say goodbye to “Accounts Manager” or “IT Technician.”

Say hello to skills like:

📍 Contract negotiation
📍 Cyber security audits
📍 Excel automation
📍 Client presentations
📍 HR compliance

It means managers can quickly see who’s suited to a project. Colleagues can discover hidden expertise. And individuals can manage how they’re perceived inside the business.

Microsoft describes it as making it easier to learn about colleagues and build meaningful connections within the everyday flow of work.

I like that.

Because in most businesses the knowledge already exists. It’s just buried.

This update will be available for Teams on Windows and Mac, and it fits into a broader push to make Teams more practical day-to-day.

As companies grow, informal knowledge sharing breaks down. In a small team of five, everyone knows who does what. In a team of ten, thirty, or fifty, that clarity disappears.

If Teams becomes a lightweight internal skills directory, it reduces friction. And friction is what slows businesses down.

The key question is whether people will keep their profiles updated. Tools only work if humans use them 😊

💬 If this rolled out in your business tomorrow, would your team’s hidden talents become visible, or would most profiles still be blank?

Technology is involved in almost every part of running a business.

Yet it’s surprisingly rare for anyone to pause and look at the bigger picture and the technical details.

These simple questions reveal whether IT is genuinely helping the business move forward or only ticking along in the background…