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We offer world-class omnichannel support utilizing the latest, cutting edge technology to help you turn customer data into value and allow your business to grow.
26/11/2022
🧐 Both look the same, but they are actually pretty different.
💡 Average resolution time shows the median amount of time it takes to completely resolve a customer’s issue, while average reply time is the median amount of time it takes to respond to a customer.
Which one do you think is the most important metric and why?
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37 Cremer Street
London
E28HD
