CST

CST Ltd provides IT support services to over 400 clients ranging from small businesses, up to nationwide corporates. We have built our success on providing the highest level of service to form productive long-lasting relationships. We are currently going through a strong period of growth and looking for great people to join our fantastic team in Wooburn. We work exceptionally hard in a rewarding and fun environment.

Candidates must have excellent customer service and troubleshooting skills. A real passion for technology and support is essential.

The Role
To provide 2nd line remote support and solutions to our clients (incoming requests by phone and email)
Work alongside Professional Services and Account Manager teams fixing issues
Ensure accurate case logs are noted for all incidents at all times
Support and consult with 1st line team members as an escalation point
Handle VIP support requests
Work to internal client service level agreements and first time fix targets
Support other members of the Client Service team and other departments as required

For further information please see https://hr.breathehr.com/v/it-engineer-service-desk-2nd-line-16523