Cloud Wireless

Overview

We are an innovative technology orientated company based in Exeter, we specialise in providing SuperFast rural broadband to Devon residents who are unable to get fast broadband via a normal BT line.

The role

An exciting opportunity has arisen to join our fast pace/fast-growing company as an Admin Support Assistant. You will be part of our small team based at our Exeter office and be responsible for helping to make life easier and better for our customers by providing professional, helpful, high-quality service, offering help and support with their Cloud Wireless services.

Key responsibilities

Answer the phone and build immediate rapport and confidence with the customer by listening to them to fully understand their reason for contact, and what we can do to help them
Take ownership for every customer interaction, taking personal responsibility to see it through to a resolution that leaves the customer feeling that we have made their life easier and better
Be accountable for ensuring that every customer interaction is handled to the same consistent high standard no matter what the issue
Use your natural people skills and initiative to effectively handle queries, resolve issues where possible, but escalating where needed
Always operate professionally and efficiently within a team committed to delivering exceptional customer experience and be able to show initiative during quieter periods
Be resilient and committed to delivering a consistent customer experience, even when higher call volumes or unforeseen service issues challenge customer contact levels and sentiment
Use problem-solving skills to identify and resolve technical incidents, making sure we work in the spirit of continuous improvement
Be driven to get things right the first time to make sure the customer doesn’t need to call back
Assist the payroll department by supporting all billing
What kind of person we are looking for

You will have the ability to deliver exceptional customer experience in a confident and resilient manner. You will be self-motivated and driven and work with an open, enthusiastic and positive approach. You will also have knowledge of incident management.

We are looking for individuals who have

Good verbal and written communication skills
Excellent spelling, grammar and punctuation
Can navigate through various computer systems
Understand that the customer does come first and ensure they receive the best service possible
Have an open, enthusiastic and positive approach
Has the ability to work within a team
Are flexible to support the business
Has the ability to build rapport quickly
Have good questioning and listening skills
A genuine interest in administration work
Application deadline: 30/06/2021

Expected start date: 01/07/2021

Job Type: Full-time, Permanent
Hours: 09:00 – 17:30
Exeter (outskirts)

Experience:

Admin Support: 1 year (required)
Good level of basic education including Grade C or above in Maths and English at GCSE (or equivalent)
Competent with Microsoft products (Word, Excel, Outlook etc) and using data management systems
Experience in developing and maintaining administrative systems
COVID-19 precaution(s):

Social distancing guidelines in place
Sanitisation, disinfection or cleaning procedures in place
Remuneration:

Salary: £16k +(Depending on experience)

Package:

Training courses as appropriate, discretionary bonus, pension, your birthday off

We've put in so much hard work over the years to connect those who cant get fast broadband via a BT line and it's reviews like this one that keep us going!
Thankyou 😀

Mr Chris Collison gave Cloud Wireless 5 stars. Check out the full review... "So delighted with the service and dedication from the team at Cloudwireless. We’re in a local b ..."

A big welcome to Dunsford Primary School!
This week they became the third school in the Teign Valley to benefit from a Cloud Wireless SuperFast Connection enabling staff and children to perform 21st century tasks and educational IT development for their pupils. Their speeds went from just 10Mbps upto 75Mbps and saves them a whopping £350 per month over their previous leased line.