RyderSlade Recruitment

A great interim opportunity for an experienced Customer Advisor to work in a key role handling incoming and outgoing calls for a large public sector organisation.

As a Customer Advisor you will be handling calls associated to the arrangement of home visits, both making the appointment and answering any related questions. Many of the calls will be with more vulnerable members of the community and partner agencies, so a calm and empathetic communication style is essential.

Duties will include:

Handling calls to and from members of the public, agencies and internal colleagues to book home visits.
Fast and accurate input of data into systems and calendars.
Working as part of a team to order and prioritise workload.
Skills and experience:

A calm and confident telephone manner is essential as many of the calls will be with more vulnerable members of the community.
Fast, accurate keyboard skills.
Strong IT skills with experience of scheduling appointment and using online calendars.
This customer service role is a 2 month interim position based at the organisation's Head Office on Exeter outskirts.

Full time hours, Monday to Friday (37 hours p/w)

Free parking on site.

Success is not final; failure is not fatal: It is the courage to continue that counts".
- Winston S. Churchill

We are here if you need us over the coming weeks on the usual numbers and wish everyone the best during this challenging time. Let's get through this together 💪☀️