ACE Displays

an hour to put your display together to ensure it’s perfect. We might need even longer if you’re really celebrating in style with lots going on! Please bear this in mind if you have an event at a venue that isn’t your home as we will require earlier access before your guests arrive. We will try to return and take your display down at the end of your event. However sometimes that’s not always possible if you’re partying all night long, we don’t want to interrupt! So again please always bear this in mind and check with your venue if there’s an option for us to remove the display the following day. We are however very flexible and will always try our best to make things work. How long does it take to remove the display? Popping balloons is usually a very quick task (also loud) so roughly we could be as quick as 10 minutes but usually no longer than 30 minutes. It’s the removal and dismantling of the props that generally take up the time. Can we keep our display?

95% of our displays will require our equipment to set up securely so we will usually need to return to take it down regardless. If you do want to keep some balloons we will do our best to save as much as we can. Do you require a deposit to protect your props/ equipment once set up? Every display is different and bespoke to you, including all sorts of props and backdrops. This means a deposit is not always necessary with every event. However some props are more delicate than others and therefore we may require some security after we set up and leave them at an event to ensure they’re protected if they’re damaged. When we arrive to set up we will require the monies as a cash security deposit. This will be discussed with you when you enquire depending on your display idea and event type. The deposit will be fully returned to you when we collect our props if there has been no damage to them. If there is any significant damage, deductions from your security deposit will be made accordingly. How do I know I have a confirmed booking with you? We will require a non-refundable deposit as part of your booking total to officially book you in. Your booking is NOT confirmed unless we have this. This amount will depend on the type of display and event you have but generally we ask for 50% of your booking total. This is obviously subtracted when we ask for the final monies from your full total. This will also enable us to purchase necessary balloons/ props for your event and get prepared. Can I amend my booking at all? Once the deposit has been made and we’ve agreed on what display you want, we can’t then change your display e.g deciding you no longer want a certain aspect of the display anymore. This is due to the fact that we will have booked out these props/ equipment for you and organised necessary stock. Obviously we are always happy to add things to your display but we won’t be able to change what was initially agreed, I hope you can understand! We are obviously very accommodating so if your event date changes we will do our best to ensure we can make that work depending on any other bookings that date. But we must reiterate it’s a non refundable deposit so if you make any amendments that we cannot facilitate then there’s nothing we can do. So please ensure you’re 100% happy before committing and paying your deposit. When do you require the final payment by? You can either send the final monies in advance, a few days before or on the day of event. We will just need to have confirmation of this before we set up. How long can we keep our display up for? For most of our events we will come and remove the display once the event is over, however on some occasions we have let you keep them up at your home for a few days if you require it. This will obviously depend on other bookings and availability of the equipment we use for your display. We totally understand you might want to make the most of those photographic opportunities and extended your celebrations over a few days. Our balloons last a very long time! Do you blow the balloons up when you set up? Generally we do not as it is very time consuming, all of our balloons are pre blown up and put into large mattress bags (to give you an idea of size). Please bear this in mind as we will be carrying these into your home/ venue so ideally lots of space is helpful and items that can be easily knocked moved out of harms way!Sometimes we will have to blow up a few extra balloons or the larger ones at the venue, so please also bear this in mind so we can plug our pump in. Do we need to be with you when you set up/ take down the display? The simple answer is no. More than likely you’ll probably meet us at your home/ venue to allow us access to set up so you probably will be there but you don’t need to hang around. If you can’t be there at all that is absolutely fine, just so long as we pre arrange a way for us to access your home/ venue. Generally we much prefer to just crack on with your display and left to our own devices to work our balloon magic and make your display perfect. What’s the worst that can happen? In an ideal world everything goes smoothly but realistically sometimes there may be some minor complications. To reassure you we have done this many times and will always come prepared for any balloon casualties etc. We will always do our absolute best to give you any prior warning if we are running a tad late from a previous event as we sometimes run to a tight schedule. We do always precisely plan out the logistics of our days but sometimes traffic can’t be helped as we cover a wide area. This is why it is very important we stick to timings and left alone to ACE your space as efficiently as we can! Are there any negotiations on your prices? Unfortunately there are not. We put in so much time and effort into what we do, a lot of it behind the scenes you don’t see. We take pride in our work and know it is deserving of what we charge. Please do not feel limited by our price list however as we are very versatile and can get creative to ensure your budget fits. So please don’t hesitate to ask us about something that’s not on there and we can agree a price. How far in advance do I need to enquire with you? We recommend you give us as much notice as possible. Generally we will always make every display work regardless of timings but it does depend on a few things. It will depend on the availability of us, of props and equipment, and the specific colour of balloons you require as these have to be ordered (we only hold a small stock of some balloon colours). Are we able to keep some props? All of our props, themed props and backdrops are for hiring purposes only. Any personalised props that are required and made for your event are of course yours to keep. If you are unsure on any specific aspect of your display, please ask and enquire before assuming it’s yours to keep.