ThinJetty

There has been lots of talk at about the emerging role of the Conversational Analyst or Conversational Designer. In our opinion regardless of the AI technology you are using, that person is the single biggest differentiating factor in your bot experience. It's a new role that organisations need to understand and build capability in their agile teams for. Here we talk about what there that role sits and why the other roles involved with an AI project often aren't good choices to fulfil it.

What is the Conversational Analyst role? The Conversational Analyst role is a new role that will be critical to all companies wanting to move into Conversational AI. It’s not the same as the roles we’ve been familiar with in traditional software, and just like the UI/UX Designer has become a recognised role within Agile teams, Conversa...

https://www.linkedin.com/feed/update/urn:li:activity:6460386030720811008

Stephen Broadhurst on LinkedIn: "Delighted to be at #chatbotsummit Berlin again this year. I’d be happy to talk through what a conversational analyst actually needs to build these sort of AI systems rather than what the tooling usually provides... October 23, 2018: Stephen Broadhurst posted an article on LinkedIn