Simplicity Group

This week, we brought our Fleet and Telecoms teams together at the MANTIS building for a day of collaboration, learning and sharing ideas.

As the business continues to grow, it's important that our teams stay connected, understand each other's solutions, and find new ways to work together to support the businesses and people we speak to every day.

It was a great opportunity to step away from the day-to-day, share knowledge across both divisions, and spend time together as one team.

A big thank you to the team at MANTIS for hosting us and providing a great space for the day. We'd also like to thank Jen and Matt from Gamma for coming along and sharing their expertise with the team.

The day was rounded off with some well-deserved awards recognising the hard work and achievements of our people, along with plenty of good conversations, camaraderie and team spirit along the way.

A great day all round and a reminder of the value of bringing people together.

From the team 🧑‍💼

This week, we want to share some advice from Joel Doughty, one of our Senior Account Managers on the telecom team.

Joel works closely with customers to make sure they are getting real value from their setup at Simplicity, and here is how he approaches that from day one.

"When starting with a new customer, the first thing I do is listen. I want to understand how the business works, who the key people are, what they care about and where the pressure points sit.

It sounds simple but it changes everything that comes after.

If they need support, I already know the setup, so I can escalate it quickly to the right people without the customer having to explain themselves from scratch.

I can keep them updated throughout because I know what matters to them. And when there is a better way of doing something, a system or setup that has worked well for similar businesses, I can flag it because I have the context to know it is relevant.
That is what I try to do for every business I work with."

Long-term value in telecoms is not just about having a good product. It is about having someone who genuinely knows your business and uses that knowledge to make things easier.