Feedbackly

The City of Helsinki has a feedback terminal in one of the coolest places Feedbackly terminals have probably been - it is inside a lamb farm! 🐑

Haltiala farm is a particularly popular destination among families with children. The cows in Haltiala are kept outside throughout the year and can be seen from early morning to late at night. You also get to meet other animals at the farm, such as cute lambs born in the spring.

They have one simple yet very important question for their customers: "How do you feel after visiting us?"

Well, no surprise that their EVI score is through the roof, because who wouldn't love baby lambs! 😍 Fun fact: one of the reasons why negative emotions have been selected was "my kid just likes a red color" ❤️

There’s no doubt that Customer Experience (CX) in 2024 is going to be ripe with some new changes and challenges, especially within the digital retail space. However, as the latest trends point out, one of the definitive factors that will alter the customer-brand relationship this year will be emotional experience. Let's look into it 👉

hubs.li