ComRec Solutions

🚀 WE’RE HIRING – Junior Technical Support Agent

Are you a fresh grad or have up to 2 years of experience?
Do you enjoy solving problems and helping people? 👨‍💻
Start your career with us!

📍 Location: Cairo / Hybrid
🕒 Full-Time

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🎯 What you’ll do:
• Support customers via chat, email, and phone
• Troubleshoot issues and guide users step by step
• Escalate complex cases when needed
• Document issues and solutions
• Follow up to ensure everything is working smoothly

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📌 What we’re looking for:
• Basic IT knowledge (software, systems, networks)
• Good communication skills
• Problem-solving mindset
• Friendly attitude in dealing with clients

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➕ Nice to have (not required):
• Experience with helpdesk tools
• Basic SQL or web knowledge
• Previous support experience

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💡 Why join us?
• Friendly and supportive team 🤝
• Real learning & growth opportunities
• Hands-on experience with real systems

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📩 Apply now:
Send your CV to: [email protected]

👇 Tag someone who might be interested!

We are hiring!
Position: Senior DevOps / Technical Support Engineer
Location: Hybrid
Type: Full-time

Responsibilities
• Design, implement, and maintain high-availability cloud infrastructure for ComRec’s healthcare platforms
• Lead Technical Support team on their daily operations
• Own CI/CD pipelines for .NET-based services (monolith)
• Ensure system security, compliance, and data protection (healthcare-grade standards)
• Monitor system performance, uptime, and cost optimization
• Lead incident response, root-cause analysis, and production troubleshooting
• Support SSL, DNS, backups, disaster recovery, and environment isolation (dev / staging / prod)
• Collaborate closely with backend engineers and tech leadership on architecture decisions
• Document infrastructure, runbooks, and operational best practices

Required Skills & Experience
• 5+ years of Technical Support experience in production environments
• Proven Experience working as DevOps Engineer
• Experience with AWS (or equivalent cloud provider) is a plus
• Hands-on experience with CI/CD tools (GitHub Actions, Azure DevOps, GitLab CI, Jenkins, etc.)
• Experience supporting .NET / ASP.NET Core applications
• Strong understanding of networking, security, and access control
• Very good experience working with databases (SQL Server preferred)
• Proven ability to operate mission-critical systems

What We Offer
• Ownership of core infrastructure for a growing healthcare platform
• Direct impact on real-world clinical workflows
• Competitive compensation (based on experience)
• Flexible working arrangement
• Long-term product vision with technical depth
• Collaboration with a highly technical product team

📩 How to Apply
Send your CV and a brief note describing your DevOps experience to:
[email protected]
titled: devops-202601