NetEra

NetEra is hiring a WordPress Developer for its growing team in Alexandria office. We are looking for experienced, motivated and devoted calibers to join our team. Position’s details are:
Responsibilities:
•Designing and implementing new features and functionality.
•Helping to formulate an effective, responsive design and turning it into a working theme and plugin.
•Determine time estimates to complete tasks.

Technical Requirements:
• Bachelor degree of Computer Science or equivalent degree.
• 3+ years of hands on experience as a WordPress Developer.
• Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
• Experience building user interfaces for websites and/or web applications
• Experience designing and developing responsive design websites
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
• Ability to convert comprehensive layout and wire-frames into working HTML pages
• Proficient understanding of code versioning tools {{such as Git, SVN, Mercurial}}
• Very good command of written and spoken English.

If interested, kindly send us your updated CV on [email protected] with the title “WordPress Developer” as email subject. Feel free to share and mention your friends.

NetEra is currently hiring Senior Customer Support Representatives to join our team in Alexandria office.
Responsibilities are:
• Handling received customer complaints through various channels and determine the right action to be taken.
• Keeping track of customer interactions and complaints and create periodic reports.
• Providing feedback on the efficiency of customer support process and suggest improvements.
• Ensuring customer satisfaction is reached.
• Communicating and coordinate with team members as required.
• Handling VIP customer accounts requests, inquires and manage special offers.
• Handling inquiries received on social media accounts, as well as Google Play Store and App Store reviews.

Requirements:
1. Bachelor Degree from a reputable university.
2. 3+ years in Customer Support field (1 should be as a Senior).
3. Excellent command of both written and spoken English and Arabic.
4. Ability to handle customers through weekends and overnight hours.
5. High multi-tasking skills.
Interested candidates should send their updated CVs to [email protected] with the title "Senior Customer Support Rep" as email subject.
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رمضان كريم!
نرجو من الله أن يعيده علينا جميعا بالخير واليُمن و البركات.