Apifonica Global
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12/11/2025
We were looking for meanings in communications at GCCM Middle East 2025 in Muscat, Oman. Ali Deeb and Pavel Tikhonov were our .
We just used an example from one financial organization — it could be any of them. Sure, Swedbank is not Sweetbank — that’s why you will never see it launch one-minute conversational bots for €50 - this is just an example.
While watching the video, you probably see yourself when calling customer support — and, just like our hero, can’t get anything resolved. This is a great way to illustrate how to create talking machines that shift from helpful assistants to costly "noise".
But first things first: before showing a good example, let’s look at a bad one — a perfect guide on how not to set up AI for your automated client service.
16/09/2025
An excellent solution for those who need to hire fast and at scale:
✅ farms
✅ tourism
✅ retail
At RIGA COMM, Apifonica’s CEO shared real cases of how companies cut hiring time, save costs, and keep candidates engaged using AI in HR.
https://youtu.be/7tc5c9QuYXE
02/09/2025
AI debt collection automation in Mexico showed how the debt recovery process can be completely reimagined. One of our clients faced a familiar challenge: overdue accounts were piling up, and human agents couldn’t keep pace. By integrating AI agents into the workflow, the company redesigned the entire process. Instead of wasting operator time on repetitive, high-volume calls, AI handled the routine efficiently and without fatigue. This allowed people to step in only where empathy and negotiation skills were truly needed. The result was a more balanced approach: automation provided scale and consistency, while human agents focused on complex cases. The case proved that AI debt collection automation is not only about efficiency, but also about delivering a new level of customer experience.
https://www.apifonica.com/en/blog/ai-debt-collection-automation-mexico/
25/08/2025
Sarkor Telecom transformed its customer service by building an AI call center that handles peak loads, reduces wait times, and improves CRM data accuracy. And while at it, the AI agents even helped the Sarkor's HR team scout for new hires.
https://www.apifonica.com/en/blog/ai-call-center-success-story-sarkor-telecom-transformation-with-ai-agents/
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| Tuesday | 09:00 - 18:00 |
| Wednesday | 09:00 - 18:00 |
| Thursday | 09:00 - 18:00 |
| Friday | 09:00 - 18:00 |
