Basis33

😊More than Just a Customer: Building Strong Business Relationships😊⠀
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Have you ever wondered why people prefer a certain company to others, even if they offer very similar products? The most common reason is good customer experience, such as great customer service and a positive attitude. In other words, building strong customer relationships.⠀
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Let's say you are thinking of buying a new car and decide to visit two dealerships with a similar range of cars. When visiting the first one, you feel you are not welcomed. Sales consultants ignore you and you have to figure out the vehicle’s configuration and purchase terms on your own. ⠀
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On the contrary, when visiting the second dealership, a very friendly car sales consultant immediately starts a dialogue with you. He answers all your questions and, most importantly, understands your needs. As a result, you get exactly what you were looking for — your perfect car at a reasonable price. You are happy and, most likely, you will come back to them or recommend this dealership to your friends.⠀
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👀Seems very simple, doesn't it? ⠀
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However, everything is a bit more complicated than it might seem at first glance. Giving your customer a good first impression is definitely important, but building strong customer relationships requires more time and includes several steps.⠀
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👨‍💻Basis33 is interested in long-term cooperation with its customers and follows 7 basic rules for effective communication with them:⠀
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✅1. Listen and be heard⠀
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To understand what your customers want and then make them happy, you have to build reliable two-way communication. This is only possible if you listen to your customers and then analyze their feedback.⠀
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Your customer could have some technical difficulties, interface problems or come up with new ideas while working on the project. Therefore, you must ask questions and listen to the answers to deliver the best customer service.⠀
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✅2. Be an expert and friend in one⠀
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A friendly attitude helps to build customer trust and loyalty to your business. Therefore, you must be more than just a vendor. Let your customers rely on you. Be sincere, otherwise your target audience will quickly detect you’re lying, and there is nothing worse than a fake friend.⠀
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✅3. Ensure product quality⠀
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Without a doubt, the quality of the product or service plays a crucial role, as well as the customer service guarantee you provide. It determines the degree of customer satisfaction as well as the value of your offer.⠀
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✅4. Availability and flexibility⠀
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Being always available when customers need you is one of the main rules of good customer service that should be strictly observed. If a customer has a question or needs a consultation, you have to be ready. Ideally, it should take around 15-30 minutes from the moment of the customer's request till your response. The sooner you answer, the better.⠀
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Being flexible is also important. Make corrections and suggestions while working on the project if necessary. If you offer more effective tools and techniques to solve the customer's problem, the results will exceed your expectations.⠀
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✅5. Meet deadlines⠀
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Every task must be completed on time. If there is a strict deadline, you must follow it when setting goals and planning the work.⠀
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✅6. Love what you do⠀
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If you love your own business and improve it, your customers will appreciate it. Be an expert ready to help at any time. Focus on every case and consider all the requirements to provide the best customer experience.

✅7. Learn to compromise⠀
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Finding compromises with your customers and understanding their needs will help you to find the best solution for both of you. In addition, readiness to compromise will build your company's good reputation.⠀
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You must always stay in touch with your customers and offer better solutions to solve their problems. If that’s done, you will build strong and lasting customer relationships.⠀
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🤝Every customer is our business partner. That is why we are sincerely interested in your project. By working with us, you will get high-quality services for the effective solution of all your business tasks. A complex approach to business promotion online will help your company stand out among competitors, attract new customers and increase profits.⠀
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🔀Do you want to start working with Basis33 right now?⠀
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➡️Submit a request on the website and we will contact you at a convenient time for you!

💎DeinArzt: A Healthcare Platform Development Project💎⠀
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What kind of platform can you offer doctors and patients to communicate effectively online? ⠀
It takes a well-designed universal digital space to make this possible. ⠀
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Basis33, our creative digital agency, offers you a reliable healthcare platform with a simple interface and a wide range of capabilities.⠀
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🧬DeinArzt — our new healthcare platform🧬⠀
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💉Sphere: Medicine⠀
🔀Solution: Building a digital platform from scratch⠀
👨‍💻Website: https://deinarzt.org⠀
📝Tools: React.js, Symfony, PHP, MySQL, etc.⠀
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DeinArzt is a universal healthcare platform that offers a user-friendly interface between patients and doctors. One of the customer’s most important requirements was the option for a patient to research and evaluate a doctor’s qualifications, as well as rate their experience with them.⠀
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DeinArzt serves two key purposes:⠀
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✅to schedule an appointment with a doctor online⠀
✅to improve access to healthcare services.⠀
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The platform is beneficial to both patients and doctors. Patients save time and effort searching for a nearby doctor by providing criteria and the reason for their visit. Benefits for doctors include appointment scheduling, maintenance of patient records, and networking with colleagues. ⠀
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⚙️The main stages of development⚙️⠀
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💡Concept development and the core functionality💡⠀
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At the first stage, we analyzed the requirements of the customer and their target audience, then we agreed on the general concept of the project. Besides performing the global task that the customer has set, Basis33 has written a detailed technical task based on the analysis of healthcare websites with similar functions. The main features of the platform were designed according to the technical task to make it simple and user-friendly.⠀
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💬Maxim, the Project Manager:⠀
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‘It took us about 80 hours to develop a clear concept and the technical task. This is a big project with complex structure and multiple functions, which were updated during the whole process in accordance with the feedback of beta testers and the requirements of the customer.’⠀
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💡Intuitive website navigation💡⠀
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We designed a simple navigation menu for DeinArzt to make the website intuitive for its users when searching within the site.⠀
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💡Unique visual design💡⠀
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The website design style was quickly approved by the customer. The color scheme included mainly dark blue, sky blue and purple, colors most commonly associated with health and medicine.⠀
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The handshake on our homepage symbolizes care and support. To create a friendly and welcoming atmosphere, we chose rounded elements and photos with attractive, smiling people.⠀
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💬Sergey, the web developer:⠀
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‘The laconic design corresponds to the topic of the website. Additional effects make you focus on the details without affecting information perception.’⠀
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💡Custom profile💡⠀
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All platform users are divided into two groups: doctors and patients. After registration, they enjoy different benefits of the platform based on their profile type.⠀
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For example, doctors can manage appointments online, upload certificates and diplomas, or list the clinics where they practice. Patients can find the appropriate nearby doctor and make an appointment online.⠀
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👀Conclusion👀⠀
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The customer is given access to a well-structured online platform with multiple functions. Although many tasks have been completed, we intend to add more functionality in the near future which will benefit both doctors and patients. ⠀
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Basis33 is a developer company and partner of DeinArzt, a growing community of medical specialists ready to provide quality healthcare.⠀
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The platform’s popularity in the DACH region is growing and we plan to promote it in other countries. If you wish to invest or participate in this platform’s development, we will be happy to discuss terms for working with Basis33 or DeinArzt.⠀

🔎Do you want to develop an attractive, reliable and useful platform/website/application? ✅Leave a request on our website www.basis33.com and we will be glad to 🤝assist you!

⚙️Single-Page Applications with React: Pros and Cons⚙️⠀
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🏃🏼‍♀️The rhythm of life is becoming very fast. There is no more time to wait. This is also true for business. Every day companies compete for the attention of customers and offer them fresh and effective solutions to solve their problems. Traditional multi-page applications are replaced by more effective and usable ones. These new applications run on any device and significantly simplify web navigation. They are cloud based and much more user friendly .⠀
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📈SPA stands for a single-page web application. It loads all necessary HTML, CSS and JavaScript code from a web page at once. Instead of reloading the entire web page, SPA rewrites it with the data from the web server during a user's journey. It’s simple! ⠀
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📌Single Page Applications: Pros and Cons📌⠀
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The prime examples of successful SPA implementation are the biggest, world-renowned corporate giants, such as Google, Facebook or Netflix. They widely use single-page applications to create websites. ⠀
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✅Here are some pros of SPA:⠀
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👣High performance and fast response⠀
Single-page applications load more quickly and fetch data in the background. Since full page reloads are rare, individual user actions are more responsive. ⠀
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👍Flexibility⠀
SPA can be used offline. The application sends a request to a web server and then saves and caches all the data. Users can keep working even if there is a poor internet connection. ⠀
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💎Usability⠀
Single-page applications support incremental updates, saving partially completed forms or documents. Moreover, a user does not have to click a button to submit a form. ⠀
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🔧Easy development and simple code maintenance⠀
Our declarative programming approach simplifies the development process (as opposed to the imperative style) and makes the application code more readable.⠀
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⁉️There are also a few cons of SPAs:⠀
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🛑Don't perform well with SEO⠀
For successful indexing and SEO promotion of single-page applications you have to use server-side rendering (Next.js, Gatsby, etc). This rendering method makes every page of the application look like a regular web document with all metadata and text to search engines.⠀
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🔀Need JavaScript⠀
Since single-page applications require JavaScript to work, SPA can't be used in browsers where it is disabled or blocked by users.⠀
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⏳Require more time when loading first⠀
When using SPA for the first time, the browser loads all the code directly, so it can take more time than loading multi-page applications. ⠀
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🧐When to Choose SPA🔎⠀
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✅SPA is the best choice for your business if you want to create quick, functional and easy-to-use applications. ⠀
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🗝️Basis33 develops single-page applications using frameworks and libraries, including React.js, with SSR and any set of functionality for different businesses. We use the latest technologies for the best results.⠀
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Single-page applications are fast, user friendly and responsive. It is everything that a modern user needs.⠀
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💡Do you want to build a single-page application for your project? Leave a request on the website www.basis33.com✅⠀
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📲Our managers will contact you shortly.