Futurelab

Ready to reconnect? We are kicking off 2026 with a full line-up of talks and events for CX leaders and curious minds alike. From AI to customer experience transformation – join the conversations shaping the future of experience.

📍 CEM Customer Experience Week
🗓️ 9 Feb 2026 – Virtual
🎤 Our Founder Stefan Kolle will be sharing Futurelab insights on Customer Feedback that actually drives change.

📍 innovAItion days by marktforschung.de
🗓️ 17 Feb 2026 – Virtual
🎤 Stefan dives into real-world CX use cases supported by the latest technology that delivers beyond the buzz.

📍 Contact Center World (CCW)
🗓️ 24–26 Feb 2026 – Berlin
🎤 Stefan on stage, and both him and our Head of Research Marina Natanova will do small presentations on the stand of our technology partner .

📍 succeet26
🗓️ 18–19 Mar 2026 – Wiesbaden / Frankfurt
🤝 Marina and Stefan both on-site to meet and discuss how to turn CX insights into ROI.

See you there?

*tCX

It was a difficult day in Munich, but in the end managed to get to the Oktoberfest after a great event with

Hear Stefan Kolle speak about the right way to set up your contact center for the maximum impact - for the customers, the company, and the long-term relationship! Join the I-CEM Contact Center Summit 2025 on Octover 8-10th. Link in bio!

Some details for German speakers: Das passende Contact-Center-Betriebsmodell als Erfolgsfaktor. Stefan Kolle stellt vor, wie es Unternehmen gelingt, Servicestrategie, Betriebsmodell und Technologie im Contactcenter optimal aufeinander abzustimmen.