tyntec

There’s no such thing as a one-size-fits-all when it comes to customers—they’re all unique! 🌈

In fact, 63% of consumers expect businesses to know their needs and expectations—so personalized experiences are the only way to go.

Today’s customers want personalized customer service with direct communication. As a result, brands are now chatting 💬 with their customers on their favorite messaging apps.

Incorporating support assistants and tailored messages will create higher customer satisfaction and will undoubtedly increase sales.

Conversational commerce is the next evolution of online shopping and opens a whole new world for businesses 🛸.

🤷‍♀️ But how is it shaping the future of shopping? What does it have to do with messaging apps? And what the heck is meant by “conversational” anyway?

Find out why c-commerce takes personalization and immediacy to a whole new level in our new blog post 🤩.

Here’s the link: https://www.tyntec.com/blog/why-everyones-talking-about-conversational-commerce

Why everyone’s talking about conversational commerce | tyntec Why the future of customer experiences is conversational.

👉Here's a fun buzzword for you: conversational commerce.
What is it you may ask?

➡️It's where conversations and shopping meet.

💬Conversational commerce enables consumers to discover, buy, and get post-purchase support from a company through channels like messaging apps—such as Whatsapp—with real-time assistance.

WhatsApp is conversational commerce royalty 👑. It has 2 billion active users, not to mention that Whatsapp chats have an average open rate of 90%—compare that to email's meager 1-5% open rate.

🤝We are a global business solution partner of WhatsApp and can help you create engaging customer experiences using this channel.

Grow your business by going conversational!