MyStay

order and rate hotel services, check-out and much more all using their mobile devices. Hotels, in turn, can provide better and more personalized care, respond to feedback in real time, promote digitally, send updates, and have access to guest behavior data. The guest receives a text message or an email inviting him to check-in online before their arrival. The guest is then linked to the hotel, provided with information and able to see the booking through the guest web. The pre-stay period, in particular, is made much less worrisome and disconcerting for the guests as they can read all about when to check-in, what amenities the hotel offers, places of interest nearby, information about health and safety, parking and much more. The guest will have no problem finding the hotel as MyStay can be used to organize the transport to the hotel as well. After arrival, the fast online check-in, online payment and the ability to get an e-key to open the door to the room without even stopping at the reception can put at ease any tired traveler. Especially as more and more guests are asking for contactless solutions to make them feel safe. Many will be eager to explore the surroundings and the attractions they’ve heard or read about. A mobile internet connection is hard to come by in a foreign country without incurring high roaming charges. Luckily, MyStay offers also offline maps to navigate through the city and back to the hotel. So much walking around sightseeing or attending business meetings can make the the guest hungry and tired. How about offering them to order a room service and a long massage afterwards? All that can be done using MyStay and then rated immediately. Something didn’t live up to the guest’s expectations? No worries, respond directly in real time and turn that frown upside down. This is 5-star service made simple. Don’t forget that this communication is two-way. Yes, guests can message the front-desk at any time, but also the other way around. Let the guest know about happy hour, events, safety alerts, or a reminder when to check-out, which can also be done online along with adding minibar consumption and checking and/or splitting the bill. When the guest does depart, he/she will have had a very positive experience with the hotel not only during, but long before, the stay. The ability to directly market to a satisfied former guest can help ensure a future return!