RideCo On-Demand Transit

Key Insights From Rhode Island Public Transit Authority (RIPTA)’s Operational Efficiency Study 📈

In partnership with WSP USA and Foursquare ITP, the study uncovered ways to improve operational efficiency and streamline costs through reviewing and comparing how peer transit agencies operate in the current economic climate.

Through an assessment of paratransit operations and service delivery, it was revealed that:

"Another agency, in contrast, has observed a surge in paratransit ridership. The increase is attributed in part to the elimination of fares. To more efficiently manage costs, the agency recently migrated to a new software platform called 'RideCo' that will streamline the logistics of dispatching paratransit service. The agency has seen good results since making the switch. So far, vehicle hours are down, with a projected cost reduction of $4.8 million below 2024 costs."

With transformative technology like RideCo On-Demand Transit's industry-leading platform, it's proven that agencies can improve operational efficiency while confidently navigating budget constraints.

Read more insights from the study here:https://www.ripta.com/sites/default/files/2025-11/RIPTA_Operational_Efficiency_Study_FINAL.pdf

🔒 Security at RideCo On-Demand Transit – Built Secure, Built for Enterprise

Today on Data Privacy Day, we recognize the importance of protecting personal and organizational data, specifically ensuring that both our infrastructure, as well as agency and passenger information handled with RideCo-powered services, is always safeguarded.

Adhering to the highest security standards, RideCo aligns with NIST 800-53 and is SOC Type II certified, meaning that an independent CPA-certified auditor has verified our controls effectively mitigate threats related to security, availability, and confidentiality.

These standards reinforce our commitment to maintaining the utmost trust with our agency partners.

Learn more about how we ensure our people, processes, and technologies are well-equipped to protect data, mitigate threats, and respond to security incidents: https://www.rideco.com/security

Welcoming Our New Business Data Analyst Co-ops!

We’re excited to have Angela Wei and Lily McBride on board at RideCo On-Demand Transit, who are already contributing to important projects!

In their role, they're analyzing data to:
📌 Identify areas to improve operations and service performance
📌 Optimize scheduling and routing settings
📌 Support software transitions and new service launches

In the coming months, they’ll continue helping the Customer Success Team and working on projects that drive smarter, more efficient, and reliable on-demand transit solutions.