Laurus Travel

Why Laurus Travel Has No Salespeople

Most travel companies have salespeople. Laurus Travel does not.

That may sound unusual in today's business world, but our decision is based on a simple principle: customers deserve the same level of service after booking a trip as they receive before making a purchase.

In many industries, sales representatives are paid on commission. Their income depends on closing deals, so their attention is naturally focused on acquiring new customers. Once a booking is confirmed, the incentive to maintain that same level of engagement often diminishes. As a result, the customer would experience slower response times, unanswered questions, and a feeling that they are no longer a priority.

We wanted to eliminate that problem entirely.

Read full article at https://www.linkedin.com/posts/customerservice-customerexperience-travelindustry-share-7470629282881409025-p9h5/?utm_source=share&utm_medium=member_desktop&rcm=ACoAAA1XpSABOB7-y6mqf7eo6OJZwrbyVqf8czA

Greetings from Guilin!

Photos courtesy of our wonderful guest Mr. G. Wickwar

We just wrapped up a one-week tour of Kyushu. Now we are on the way back to Tokyo from Fukuoka by the super-fast Nozomi bullet train.

Discover Kochi: Japan’s Coastal Gem of Culture, Nature, and Warm Hospitality

When travellers think of Japan, cities like Tokyo, Kyoto, and Osaka often come to mind. Yet on the southern coast of Shikoku Island lies Kochi, a charming city that offers a refreshing blend of history, natural beauty, delicious cuisine, and authentic local culture.

https://laurustravel.com/2026/06/03/discover-kochi-japans-coastal-gem-of-culture-nature-and-warm-hospitality/