ResyPress

Hotel Technology Systems

There’s such a huge range of systems hotels can put into action in different facets of their business. Some help on the back end, some improve the overall quality of the property, some interact direct with guests.

Here are some that you might be using or consider using for your hotel:

Channel Manager
Booking Engine
Property Management System
Website Builder
Payment Solution
Revenue Management System
Rate Intelligence Tool
Check-in/out Software
Marketing Automation
In-room Tech Amenities

What many of these systems have in common is that they operate on the cloud.

Cloud technology is now the dominant force in online distribution. Not only does it help hotels generate more bookings, but it can improve almost every aspect of running a successful hotel business.

So don’t be afraid to upgrade your hotel through technology. It is also one of the things that can encourage guests to book with you directly.

Technologies hotels invest in to improve the guest experience

Now, let’s look at some of the technologies in the hotel industry based upon the input of the panelists and, in particular, technologies that are currently being increasingly deployed to enhance the guest experience.

✅The mobile/digital key

So, the digital key is an essential priority for Hilton and is being rolled out across the portfolio of the brand. The digital key essentially enables guests to open any door for which they usually would use a key card and is available within an app.

✅The connected room

Remotely checking in and out, enabling today’s savvy travelers to view their own content as they want, for instance, with Chromecast; essentially the whole connected room idea with the demanding and digital customer in mind.

✅Voice recognition

When speaking about the connected room and the ability to control various parts of it, one inevitably has to think about voice recognition and voice-controlled systems.

Sell Home Decor, Supplies, & Merchandise in a Hotel Gift Shop

Do you receive positive feedback from guests on your hotel’s decor? Use this as an opportunity to open a home decor store and gift shop in your hotel. Here you can sell anything that makes your hotel unique or that guests rave about.

Examples of things you could sell in your hotel’s store range from:

✅Local art that you use to decorate your hotel
✅Home products such as hand soap and shampoo you use in guest rooms
✅Home decor found in your hotel’s rooms such as sheets and curtains
✅Unique products found in your hotel’s town such as local beer, food, and more.
✅Products featuring your hotel’s branding such as t-shirts, hats, postcards, and shot glasses.
✅Gift cards for your future visits to your hotel.