ACO Occupational Division

As we celebrate National Public Safety Telecommunicators Week, we recognize the voices behind the headset; the calm in the chaos, the steady presence in someone’s worst moment.

Working in emergency communications means carrying stories that don’t always stay at work. The impact is real; mentally, emotionally, and physically. And while we show up for others every single day, it’s just as important that we have support when we need it too.

As a Occupational Division, we want to remind you of the free, confidential mental health resources available to you:

• Boots on the Ground Ontario
24/7 anonymous peer support from fellow first responders
📞 1-833-677-2668
🌐 https://www.bootsontheground.ca
📧 [email protected]
(No call display. No judgment.) (bootsontheground.ca)

• First Responder Assist
Specialized, trauma-informed counselling for first responders
🌐 https://woundedwarriors.ca/our-programs/first-responder-assist/
(Virtual and in-person options available in Ontario) (woundedwarriors.ca)

• Warrior Health
Free, anonymous, on-demand mental health resources for public safety personnel and families
🌐 https://warriorhealth.ca
📧 [email protected]
(24/7 access, no personal info required) (Warrior Health)

• ConnexOntario
Helps connect you to mental health, addiction, and crisis services
📞 1-866-531-2600
💬 Text: CONNEX to 247247
🌐 https://www.connexontario.ca (Ontario)

• Wellness Together Canada
24/7 online mental health support, counselling, and resources
🌐 https://www.wellnesstogether.ca

• PSPNET
Free internet-based cognitive behavioural therapy (CBT) for first responders
📞 1-833-317-7233
🌐 https://www.pspnet.ca (Ontario)

You are not alone in this work and you don’t have to carry it alone either.

Not every hero is seen…in our case, we’re heard.
And your voice matters on the line, and off.

Boots on the Ground | Peer Support for First Responders Make us your first call. 24/7 anonymous peer support helpline and resources for First Responders.

Happy Telecommunications Week! 📞🚑 🛫

This week, we proudly celebrate the incredible work of our dedicated Ambulance Communication Officers, and Ornge Communication Officers who are the calm voices in the chaos. Every call answered, every dispatch made, and every life touched is a testament to your professionalism, resilience, and heart.

Behind every siren is a team—and none of it would be possible without the voices guiding the way. Thank you for being the lifeline when it matters most.

💛 We’d love to hear from each and everyone one of you. 💛
Drop a comment below and let us know who you are, and where you work.

Let’s recognize the amazing people behind the scenes who keep our communities safe every single day.