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The Importance of Customer Service for Loyalty and Retention The importance of customer service can be felt across the world of ecommerce and business. In this article we discuss why good customer service is one of the most effective customer retention strategies for any company including retail, travel, fashion and more. Businesses tend to spend a large prop...

12 Data-Backed Reasons Customer Service Is Key to Business Growth When your business is on a low budget, there are probably several functions that are high-priority when allocating funds. Of course, your product team could use some financial assistance and marketing — especially advertising — could always use a little padding. However, it might seem like a was...