Geraldine Ree

Every professional sales consultant has a repertoire of questions that convert shoppers into customers - even when someone is "just looking." You can hear the dress shop associate asking, are you looking for something in particular? For the 100 times I have heard it, my answer 99% of the time is, no, just looking... even when I am actually desperate to find exactly the right thing for an event. Why is that? Most often, it's because I want to be free to explore on my own. Yet when you do find the right person, their insight can be invaluable. The key ingredient is a repertoire of discovery questions that establish trust and display a genuine curiosity for what they will say next.

It can be a funny YouTube clip, a personal development tip, or something that brightened your day. If you are in a relationship with a client, thinking of them between trips is the most important part of keeping the fire burning, in between trips, so they come back again and again.