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Our approach focuses on the source of the problems that create bad experiences and we work to achieve permanent long-term solutions that are tailored to your needs.
08/20/2025
The meme of the week: wrong button edition. 😅 Users didn’t fail — the button did. Turns out, they don’t need new glasses, they just need clearer design. Labels, placement, and testing go a long way.
08/05/2024
Servus Credit Union (smartly) leaned on user research to support future product and service design decisions, including an upgrade to their mobile and online banking tools.
Using one-on-one interviews and an online survey, we developed a comprehensive set of member banking personas to guide the development of Servus’ digital banking products.
Read the full case study here: https://dffrnt.ca/project/servus-credit-union
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Website
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Ottawa, ON
Opening Hours
| Monday | 9am - 5pm |
| Tuesday | 9am - 5pm |
| Wednesday | 9am - 5pm |
| Thursday | 9am - 5pm |
| Friday | 9am - 5pm |
