London Trauma Therapy

We are HIRING!!!

We’re not just hiring a receptionist—we’re hiring the backbone of our healing sanctuary.

London Trauma Therapy is looking for a warm, detail-obsessed, and fiercely capable Client Care Coordinator to join our award-winning team. You’ll be the first point of contact for clients seeking safety, healing, and support—and the behind-the-scenes magic-maker who keeps everything running smoothly.

If you're someone who finds joy in bringing order to chaos, keeping systems humming, and supporting both clients and therapists with compassion and precision, read on.
(But seriously—read to the end. We have instructions. Miss them, and your resume may end up in the digital abyss.)

This Is for You If You:

Have an eagle eye for detail and a brain that runs on spreadsheets
Are warm, calm, and confident on the phone, email, and in person
Understand how to make someone feel seen and safe—even in a 3-minute phone call
Are quick on your feet, highly organized, and think three steps ahead
Know your way around WordPress (or are eager and able to learn it fast)
Handle billing, client records, and administrative tasks like it’s your second nature
Don’t mind tidying as you go—keeping a peaceful, clean, and welcoming space feels natural to you
Want to work somewhere meaningful where your contributions matter deeply
What You’ll Be Doing:

Answering client calls and emails with warmth, clarity, and professionalism
Booking, rescheduling, and managing appointments using JaneApp
Processing session payments and keeping billing up-to-date and crystal clear
Following up on outstanding payments and insurance confirmations
Maintaining, updating, and uploading documents to our systems
Keeping our serene office space clean, organized, and beautifully stocked (think: tissue boxes filled, tea restocked, pillows fluffed, candles glowing)
Updating simple content and backend pages on our WordPress site (don’t worry—it’s not code-heavy, but we’ll teach you the ropes if needed)
Managing spreadsheets for client care, scheduling, tracking, and admin flow
Supporting a growing team of exceptional therapists and clients
Basically… running the show behind the scenes (with lots of gratitude from us)
Your Toolbox Should Include:

At least 3 years of experience in client care, administrative roles, or front desk support (preferably in a healthcare or mental health setting)
Super-strong working knowledge of Google Drive Suite + spreadsheets (you dream in formulas)
Experience with (or a willingness to quickly learn) JaneApp or similar scheduling platforms
Light experience with WordPress or website backend updates
Excellent written and verbal communication skills
Comfort working in a mostly paperless, tech-forward environment
A desire to grow with a company that’s doing meaningful, heart-centered work
About Us

We’re LondonTrauma Therapy, with two locations in Komoka and London, ON. We’re an award-winning mental health clinic devoted to helping clients build lives filled with ease, resilience, and healing. Our admin team is essential to the care we provide—this is not a throwaway role. It’s the heart of our operation.

We go above and beyond for both our clients and our team. If you’re someone who believes in compassion, excellence, and making a real impact behind the scenes—this is where you belong.

Take a peek: www.londontraumatherapy.com

Pay + Perks:

$22/hour
Tons of growth opportunity for the right fit
Meaningful work in a peaceful, inspiring office
A Health Spending Account because you're worth it
Fun office events (spa dates, axe-throwing, escape rooms and pasta, anyone?)
Endless appreciation from your team
A job that actually makes a difference in the world
Application Instructions (Read Me Carefully):

To be considered, you must include:

A resume + a thoughtful cover letter (tell us why this role excites you!)
Your Big 5 Personality Test results → Take it here (https://www.truity.com/test/big-five-personality-test)
Your Human Design chart → Get it here (https://www.jovianarchive.com/get_your_chart)
Only complete applications will be considered. Yes, we’re testing your attention to detail.

TL;DR:

If your soul lights up when spreadsheets are colour-coded…
If your calm presence can soothe someone mid-panic…
If you want your work to mean something at the end of every day…
If you can keep a healing space feeling like a sanctuary…

Apply now. We can’t wait to meet you.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

Company events
Extended health care
Paid time off
Schedule:

8 hour shift
Evening shift
Monday to Friday
Work Location: In person

Therapy & Counselling London Ontario Unlock Your True Potential with Therapy in London, Ontario. Expert therapists, personalized sessions, and life-changing results await. Book now for a happier, healthier you.

There are no words that can properly convey the depth of this loss, so I won’t try (it’s Jordan writing btw).

Instead, I will share with you, the LTT community, what is was like to spend 90 minutes per week for 10 months doing 1:1 consultation and mentorship with Shelby- our inaugural MSW student and the reason I kept our Internship program going.

Let me share with you what it was like to witness Shelby’s eyes light up as she began to thread pieces of the complex lives of her clients together. The dawning she felt as pieces of the puzzle came together, as new information was consolidated, as the harmony of the spiritual principles she believed in and the science of therapy danced in her mind.

Let me share with you how much she cared, so deeply about the clients she worked with, often coming into my office and taking off her shoes, crossing her legs underneath her on my couch. She would worry about you, and then realize how strong you were all along, and then she’d say, as things began to click- wowwww. Awe-struck, humble, inspired. That was Shelby.

When I first met her, I worried about *her*. I thought, “oh, this gentle soul- is this going to work for her?”. And then I sat back and trusted that she was on her path properly. As I witnessed her, I marvelled at her fortitude and strength. Someone so delicately soft, and yet an absolute powerhouse of presence. She was someone who would sit through this exact situation- the unimaginable- with grace and full presence.

Shelby helped me grow in more ways than I can count here. I know that if you met her, you’ll agree. She brightened the office. She was a flower child, a nature lover. She was open and willing and oh my god was she kind.

What an honour it was to have been in your orbit, Shelby, in your brief but dazzling adventure here on Earth. May comfort find all who will be navigating the unimaginable- her family, husband, pets and friends.

I invite you- even in this polar vortex- to look at nature. Look at the sky, the trees, the moon, the stars, the sunset, the snow, the breath you can see swimming in the air. Look at nature and remind yourself, “I am as beautiful as all this”.

I believe that Shelby would have wanted you to see your own beauty reflected back in the abundant beauty of nature. ❤️

✨ Mental Health Tips for a Fresh Start in 2025 ✨

As we step into the new year, let’s prioritize our mental well-being with these simple yet powerful tips, 2025 is your chance to reset, recharge, and refocus on what truly matters. Let’s take it one mindful moment at a time.