Internet Infinity

🎄🥂✨⛄️ Happy New Year!
The Internet Infinity Team wishes you a Happy New Year!
*****
🎄🥂✨⛄️ Bonne Nouelle Année!
L'équipe Internet Infinity vous souhaite une Bonne Année!

GENERAL DESCRIPTION

The person will be responsible for responding to new requests received from our customers by email or telephone as well as requests from other customer service representatives. They will be responsible to diagnose, seek, resolve or escalate the client’s difficulties and will be responsible for the prompt and responsive management of customer responses from our internal ticketing system (via email).

TASKS AND RESPONSIBILITIES

- Be the first point of contact to assist our customers with their technical inquiries (customer and team).
- Provide excellent customer service, be it technical with a speed in ex*****on.
- Diagnose, analyze and resolve customer difficulties by determining their needs and document incidents.
- Performs independent internal search to solve problems and respond in a timely manners.
- Autonomously support the follow-up with the clients.
- Install, configure and setup systems for the client.
- Perform troubleshooting of the system or hardware with the client remotely.
- Ensure good internal communication between the technical support department and other departments.
- Participate in team meetings to share ideas and solutions.
- Maintains up-to-date knowledge to assist the support team and customers in resolving software usage issues related to the services offered.
- Installation of hardware test workbench to reproduce and diagnose problems reported by the client.
- Develop and implement internal and external technical support procedures.
- Follow the incident management and escalation processes.
- Actively participate in company training and certification programs.

Technical skills:

- Basic knowledge of Linux Systems Management.
- Knowledge in Web Hosting Protocol (DNS, Nom de domaine, SMTP, HTTP).
- Knowledge in IP Telephony (SIP, RTP, analysis with PCAP / TCPDump).
- Knowledge in Virtualization examples (vMware or Hyper-V or Proxmox).
- Knowledge in Network Management (VPN, DHCP, QoS, Routing / NAT).
- Knowledge of Open SIP 2.0 devices (Cicso SPA5XX, Cisco SPA1XX, Linksys, Yealink, Grandstream).
- Knowledge of Open PBX platforms (Asterisk, Freeswitch, 3CX, FreePBX).
- Basic knowledge of networking and the majority of market routers examples (Cisco, Mikrotik).

General skills:
- Interpersonal skills and ability to prioritize.
- Demonstrate autonomy and commitment to achieving established goals.
- Good sense of responsibility.
- Able to handle multiple tasks at a time.
- Be conscientious, empathetic and customer service oriented.

https://www.jobillico.com/en/job-offer/internet-infinityeTguUc/ip-telephone-technician-voip/3611067

We're !
Do you know anyone looking for a new opportunity?
*****************
Is this for you?
>> Intermediate Developer - VoIP

How about this?
>> IP Telephone Technician - VoIP

Or maybe this?
>> Customer Service Representative - VoIP
*****************

https://www.jobillico.com/see-company/internet-infinityeTguUc

Jobs | Internet Infinity | Corporate profile Job postings and career opportunities now available at Internet Infinity. Check out the company's profile on Jobillico