Level Up Enterprises

🔥 Fired Up Friday: Calm is Contagious

Providing a steady hand is often the one thing you need to overcome a chaotic service day. Back when I worked in the dish pit, we had a crazy Saturday dinner service. We were slammed, the line was getting backed up with orders, and everyone was rushing around the kitchen. The dinner manager saw that this could lead to disaster: undercooked food, someone getting injured on the line, or dropped plates creating chaos.

Instead, he got everyone's attention, told them all to take a breath, and get the orders right, looking fantastic, and the serving staff would look after the customers in the house.

The kitchen steadied, dishes went out more efficiently, and looked great. We ended the night strong. His calm became the anchor.

Your composure is your team’s compass.

What’s your best stress-management hack during peak hours?

🔥 Fired Up Friday: Coach on the Spot

I once noticed a sales associate struggling with upselling, they stumbled over the offer of the day and just couldn't get any extra attach, costing the company, and them money, as well as depriving the customer of the awesome deal! Instead of waiting for them to figure it out on their own, I jumped in, asked how they were doing, what the sticking point in the offer was, and did a quick role play to provide some new ways to offer the deal. By the end of the shift, they had doubled their attach.

Feedback delayed is growth denied.

Do you prefer instant feedback or post-shift reviews?

Motivation Monday: Growing your team is a daily effort. And one that builds over time.

You don’t need to have huge meetings, sales training sessions, or stacks of training materials to grow your team.

Small interactions can get you where you need to go, a simple high five on a successful close, or a quick post-mortem on an observed interaction that didn’t result in a sale. These things can get grow your teams confidence and skills on the fly and more organically than formal channels ever can.