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is a proud sponsor of Livestock 2019: a fundraiser in support of the rescue and rehoming efforts of Second Chance Ranch in Odessa for horses, ponies and donkeys.

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Millennials Expect Even More from Customer Service

12 Statistics that Show Millennials Expect Even More from Customer Service - Parature 00100While all consumer demographics have increased expectations for customer service, it’s the world’s newest and biggest generation of customers that are creating a seismic rumbling in “I want it my …

First Call Resolution: Tips to Make Your Customer’s First Call Their Last

First Call Resolution: Tips to Make Your Customer’s First Call Their Last Keep these strategies in mind when your centre’s FCR rates are down in the dumps.

10 Proven Strategies Designed to Meet High Demand Customer Care Needs Without The High Cost

10 Proven Strategies Designed to Meet High Demand Customer Care Needs Without The High Cost Inbound and Outbound Solutions for High Demand Toronto, Ottawa and Montreal area Business seeking Outsourced 24/7 Bilingual Contact and Call Center Answering Services

Don’t Settle: 4 Things to Ask Before Choosing A Contact Center Provider

Don’t Settle: 4 Things to Ask Before Choosing A Contact Center Provider Choosing a new contact center solution is a big investment that will affect your everyday operations and the experience you provide to your customers. With that on the line, deciding on a new solution is no easy task. Whether you’re looking to cut costs, upgrade to newer technology or improve agent ...