Symend Inc

Rising delinquencies are not a technology problem with a technology solution.

They are a customer engagement challenge that requires behavioral methodology at scale.

Most banks already have the data. What they are missing is the architecture that connects it into something that actually learns and improves over time.

Our latest blog breaks down the five layer framework leading banks are using to get there.
👉 https://www.symend.com/blog/five-layer-architecture-banks-combat-delinquencies

We are live at TAS today at TELUS Harbour in Toronto.

Dean Skelton, our Head of AI, is speaking today on The Future of Customer-First Collections. Come find the Symend team if you are here and want to talk about what behavioral science and AI are doing to modernize collections.

👉 https://www.tasevent.info/

Excited to share that Ish*ta Moghe and Mark Brown, will be presenting at the 2026 Annual Utilities Credit & Collections Symposium this week in Coral Gables!

They will be joined on stage by Rakesh Nigam, Senior Director of Credit Policy and Revenue Operations at Pacific Gas and Electric Company, for a session titled The Science of Collections: How PG&E Uses Behavioral Science to Engage and Empower Customers. It takes place March 17th from 11:00 to 11:50 AM.

If you are at the symposium, stop by and catch their presentation.