Krisi_kutz

Family Managed Services works.

Mason is 23 years old.

Since 2009, I have been recruiting staff, onboarding staff, training staff, managing schedules, processing paperwork, tracking records, solving staffing crises, attending appointments, and fighting to keep supports in place.

The care was never the problem.

The administrative burden was.

Over the years, I have built and rebuilt teams around Mason. Service providers move, get married, change careers, return to school, or relocate. Every transition means recruiting, onboarding, training, scheduling, documentation, and rebuilding again to maintain continuity of care.

One of the strengths of Family Managed Services is that families can choose the people who are the best fit for their loved one.

When families move into agency models, that choice can become more complicated. Agencies have employment obligations, liability requirements, staffing policies, and operational considerations that may limit their ability to hire specific individuals identified by families.

That is one reason I believe we should preserve family-directed care while modernizing the administrative side of the system.

Families should direct care.

The system should process payroll.

Today, those supports are working.

But Family Managed Services depends on families carrying an enormous administrative load behind the scenes.

Families should continue to choose, hire, train, schedule, and direct care.

What needs to change is the payroll and administrative system behind it.

Imagine a system where families remain in control of care while timesheets, payroll, direct deposits, T4s, CRA remittances, and record keeping are handled centrally.

The authority stays with the family.
The administrative burden leaves the family.

I’m not proposing the end of Family Managed Services.

I’m proposing a way to make sure it survives for the next generation.

Image: Generated Using AI.