Prime.bm

Prime.bm Service Desk — Bermuda Day Weekend & Transition Notice

We are now wrapping up public walk-in service for this week.

Prime.bm will be closed tomorrow for the Bermuda Day public holiday, and we will also be closed on Saturday.

Next week, we will have three remaining public service days before our scheduled transition closure:

Monday: 10:00 AM – 5:00 PM
Tuesday: 10:00 AM – 5:00 PM
Wednesday: 10:00 AM – 5:00 PM

After 5:00 PM on Wednesday, the Service Desk will close for the transition period. Prime.bm is scheduled to reopen on June 9.

During that closure, public walk-in service will not be available. Devices will not be accepted, released, or collected during the closed period, so please use the remaining service days next week if you need to collect completed items, purchase available stock, or speak with us before the transition begins.

Special orders are now suspended. For the remaining public service days, walk-in service will be limited to available inventory and available capacity. What we have in store is what is available for sale, including selected laptops, accessories, and a few custom builds.

This transition is intentional. We are using the closure period to reset the Service Desk properly so that when we reopen, we reopen cleanly, clearly, and under the next operating structure.

Communication will remain available during the closure period:

WhatsApp / Calls: 333-0557
Email: [email protected]
Business inquiries: [email protected]
Messenger and Instagram through our active Prime.bm channels

Thank you to everyone who has worked with us during this transition. We wish everyone a safe and happy Bermuda Day weekend.

The new Prime.bm website is live.

Yesterday, we introduced Service Desk 3 — the next stage of how Prime operates.

Today, the public surface is ready.

The new website gives clients clearer routes for public service, business technology, custom systems, web and AI workflow, schedule guidance, customer terms, limited warranty information, and direct contact.

It also includes real images from the Service Desk, because this is not an abstract online service. It is a real desk, a real room, and a governed way to approach technical work in Bermuda.

This is the difference: governance. Not just services listed on a page, but a public operating surface that explains how work enters, how it is routed, what is covered, what is not covered, and when the right answer is proceed, hold, refer, or refuse.

Visit prime.bm and take a look.

Welcome to Service Desk.