The Bermuda Flyer

BermudAir Flight 223 from Bermuda to White Plains experienced a cabin depressurization after departure on Tuesday evening.

The flight was originally delayed by 1 hour and 45 minutes due to mechanical issues which are unknown at this time. Those issues were reportedly resolved prior to departure.

Around 45 minutes into the flight, the crew declared a mayday to New York Air Traffic Control Center and executed an emergency descent due to a cabin depressurization, with the aircraft dropping 10,000 feet in the space of a few minutes.

The subsequent BermudAir Flight 224 was cancelled and the aircraft, a 16 year old Embraer E190 registered VQ-BLX, is still on the ground in White Plains as of press time.

The Bermuda Tourism Authority has released visitor results for the first quarter of 2026.

The island received a total of 42,468 visitors between January and April, a 3.5% increase from 2025.

Total spending from air passengers equaled $55.2 million, an increase of $6.7 million year on year.

Bermuda Q1 arrivals since the inception of BermudAir have nearly doubled. Arrival numbers in 2023 equalled 24,667.

Trends continue to show that Bermuda is a prime destination for vacation and leisure passengers, with the majority of those arriving from the US and Canada.

www.gotobermuda.com/sites/default/files/2026-05/Q1%202026%20Tourism%20Measures%20-%20PUBLIC.pdf

Neos Airways Flight 630 from Montego Bay to Milan diverted to Bermuda last night due to an unknown medical emergency on board.

The aircraft, a Boeing 787-9 registered EI-NEO, arrived on the island at approximately 2:45am and was met by emergency services at the gate.

The aircraft was 4 hours into its flight from Montego Bay to Milan when it turned back towards the island.

The flight departed the island at 4:15am and continued to Milan with no further incident.

Electric mini-car rental company Rugged Rentals has opened Bermuda’s first airport car rental location.

The new location allows visitors to collect their vehicle immediately upon landing, creating a seamless and convenient start to their Bermuda experience.

A Rugged Rentals spokesperson said, “Rugged Rentals’ electric minicars are designed specifically for island driving and feature seating for two passengers, air-conditioning, Apple CarPlay, reverse cameras, parking sensors, and spacious trunk storage suitable for suitcases, beach bags, and shopping. Vehicles are capable of travelling the length of the island up to three times on a single charge.”

Charging stations are currently available at several hotels and properties across the island, including Rosewood Bermuda, Hamilton Princess, St. Regis, Coco Reefs, Azura, Royal Palms, and Grotto Bay Beach Resort & Spa. Drivers can locate charging stations through the Rugged Rentals Zap Map available on the company website.

Rugged Rentals currently offers public pick-up locations in Hamilton and St. George’s, along with hotel pick-up options for guests at several partner properties, including Rosewood Bermuda, St. Regis, Azura, and Coco Reefs.

For more information or to book, visit ruggedrentalsbda.com

American Airlines Flight 2044 from Charlotte to Bermuda has diverted back to Charlotte due to a suspected mechanical problem.

The aircraft, a 26 year old Airbus A319 registered N723UW, reportedly experienced a mechanical problem shortly after takeoff from Charlotte Douglas International Airport.

The flight made a safe landing onto runway 18C at 1:25pm local time.

The same aircraft is now scheduled to arrive on the island at 7:15pm, a total delay of 5 hours. The subsequent departure back to Charlotte is also delayed, leaving the island at 7:45pm.

BermudAir expands to the Caribbean with direct flights to Grand Cayman and Turks & Caicos.

BermudAir is set to strengthen its winter schedule with the introduction of new direct service to Grand Cayman and non-stop service to Turks & Caicos, expanding travel options for Bermudians during the quieter winter months while opening the door
to new visitors discovering Bermuda. The move enhances regional connectivity when reliable airlift matters most, giving residents greater flexibility to travel and supporting increased year-round tourism, all while maintaining popular routes to destinations Bermudians know and trust, including
Boston, Toronto, Halifax and key U.S. gateways.

Service to Grand Cayman will operate twice weekly via Turks and Caicos.

As part of this network evolution, BermudAir’s Orlando service will relocate from Orlando International Airport (MCO) to Orlando Sanford International Airport (SFB) for the winter season, operating twice-weekly, and will also see the return of service to Fort Lauderdale once a week.

“Expanding service in the Caribbean region is a natural next step for BermudAir,” said Adam Scott, Founder & CEO of BermudAir. “Cayman and Turks & Caicos are great markets for both business and leisure, and the new routes strengthen Bermuda’s position as a connected, forward-looking
island. Just as importantly, it gives Bermudians more choice in how and where they travel during the winter season.”

Tickets for the new destinations go on sale this Friday.

BermudAir, Bermuda’s flag carrier, has shared that the airline has achieved an extraordinary Net Promoter Score (NPS) of 70, a world-class customer satisfaction ranking that places BermudAir among the highest-performing airlines globally.

Net Promoter Score, commonly known as NPS, measures how likely customers are to
recommend a company based on their overall experience. It is one of the world’s most recognised benchmarks for customer loyalty and satisfaction. In aviation, an industry where operational challenges and high traveller expectations often impact customer perception, average airline scores typically range between 27 and 33, while even leading global carriers often fall within the 45 to 50 range.

With a score of 70, BermudAir now ranks among an elite group of brands delivering truly world-class customer experiences.

“This achievement means a tremendous amount to us because it comes directly from our passengers,” said Adam Scott, Founder & CEO at BermudAir. “From the very beginning, our vision has been to create an airline experience that feels more personal, more comfortable and more connected to the spirit of Bermuda. Knowing our customers are not only enjoying that experience but actively recommending BermudAir to others is
incredibly rewarding. We are equally proud of and grateful to our incredible team
members whose dedication, care and daily commitment bring this experience to life and
make this recognition possible.”

Since launch, BermudAir has taken a different approach to regional travel by focusing on thoughtful service, premium comfort and creating a calmer, more seamless journey for travellers. The score is a reflection of the consistency of its operation as well as the dedication of team members who bring Bermudian hospitality to life every day.

On Wednesday the 13th of May, JetBlue Airways Flight 350 from Grenada to New York JFK diverted to Bermuda due to a mechanical problem with the aircraft.

The aircraft, an 18 year old Airbus A320-200 registered N705JB, diverted to the island due to a loss of cabin pressure over the Atlantic.

The flight crew executed a rapid descent to ensure that there was enough oxygen for passengers and crew while simultaneously turning towards the island.

The flight landed safely in Bermuda at 9:00pm local time and taxied to the terminal building.

A recovery aircraft was sent to the island from New York JFK to collect the stranded passengers. That flight departed the island again at 3:45am and arrived in JFK with a total delay of 5 hours and 45 minutes.

His Majesty King Charles III is scheduled to depart Bermuda at midday today.

After a short but eventful trip to the island after a trip to the United States, the British Monarch will be departing back to London this afternoon.

Current schedules show that the royal aircraft will depart Bermuda at 12:10pm towards London Stansted airport.

Wind forecasts show that runway 12 will be in use for the departure, with the aircraft flying over Clearwater.

If you plan to watch the King’s departure, please remain a safe distance from the airport perimeter fence.

His Majesty King Charles III has arrived in Bermuda this evening to large crowds.

The flight touched down on Bermuda’s runway 30 at 19:38pm, where it taxied to the old terminal parking apron.

The King was met by the governor of Bermuda as well as other dignitaries alongside a red carpet. He is due to complete multiple royal duties and meet with members of the community during his time on the island.