Diamond Made

Nobody expects a restaurant to always be perfect, but an honest response to negative feedback and quick offer to resolve the situation is what differentiates a good restaurant from a bad one. Be the one who has the initiative to reply with a willingness to work hard to regain trust.

Unless you are a value-oriented business, a fastfood, loyal customers who have a true bond will usually return to your restaurant because of the food and service, not just because of the price. Therefore, it is better to give them incentives that involve extra food or better service.

Frequent customers already like your restaurant, and they are likely to come back and pay full price anyway. By offering them discounts, you are practically throwing money away. You do not want to give freebies to customers who would otherwise pay full price for the product.