Carers WA

and support one another in a peer-to-peer environment. By accessing, viewing and/or posting any content on Carers WA social media pages or groups, you agree to the following terms of use, as well as those set by the relevant social media platform. Carers WA reserves the right to monitor and moderate all content and remove any material or users that breach these terms. Moderation

Our social media pages are monitored Monday to Friday, 8.30am – 4.30pm (excluding public holidays). Content posted outside these hours may not be reviewed immediately, and Carers WA does not guarantee real-time moderation or response. General Disclaimer

Please be aware that once you post content online, it may be visible to a wide audience and may remain accessible for an extended period of time. We recommend exercising caution and avoiding the sharing of personally identifiable or sensitive information. Carers WA makes reasonable efforts to maintain a respectful online environment; however, content posted by users does not necessarily reflect the views, opinions, or positions of Carers WA. Information shared on our social media platforms is general in nature and should not be considered medical, legal, financial, or professional advice. Terms of Use

By engaging with our social media platforms, you agree to the following:

1. You must be at least 16 years of age to create or hold an account on any social media platform used to engage with Carers WA. By engaging with our social media platforms, you represent and warrant that you are 16 years of age or older. Individuals under the age of 16 are not permitted to create or maintain social media accounts under Australian law, and Carers WA does not knowingly engage with or permit accounts that do not meet this requirement.

2. Privacy and Confidentiality. You must not share personal identifiable information (e.g. address, phone number, financial details) or confidential information relating to carer programs. For assistance, please contact us directly: Phone: 1300 227 377 (Mon–Fri, 8.30am–4.30pm) Email: [email protected]

3. Support and Crisis Services. Carers WA does not provide crisis support, counselling, or case management via social media. If you require support, please contact: Carer Gateway: 1800 422 737 (Mon–Fri, 8.00am–5.00pm) If you are in immediate danger or require urgent assistance, please call 000.

4. You will not post any content that breaches applicable laws or regulations.

5. Acceptable Conduct. You must not post content that is:
Unlawful, threatening, abusive, defamatory, or obscene
Harassing, discriminatory, or harmful to individuals or communities
Misleading or deceptive
Spam, unsolicited promotions, or unauthorised advertising
Impersonating another person or organisation
Containing malicious code or software
Content that breaches these standards may be removed, hidden, or reported.

6. Respectful Engagement. We encourage respectful and constructive discussion. Content that is disruptive, inflammatory, or intended to provoke conflict may be removed.

7. Moderation and Enforcement. Carers WA reserves the right to remove content, restrict engagement, or block users at its sole discretion without notice. Serious or repeated breaches may result in permanent bans.

8. Risk and Responsibility. You acknowledge that you are responsible for the content you share and any risks associated with sharing information online, including privacy and security risks.

9. Intellectual Property. By posting content, you confirm that you own or have permission to share the material and that it does not infringe any copyright or intellectual property rights. You grant Carers WA a non-exclusive, royalty-free licence to use, reproduce, publish, or display your content for organisational purposes.

10. External Links and Third-Party Platforms. Carers WA is not responsible for:
The privacy or security practices of social media platforms (e.g. Facebook, Instagram, LinkedIn). The accuracy or content of external websites shared by users. Links posted by users do not imply endorsement by Carers WA.

11. Communication Limitations. While we may receive private messages, we are unable to provide advice, referrals, or support services via social media. Please contact us directly using the details provided above.

12. Updates to Terms. These terms may be updated at any time and will take effect from the date they are published. Feedback and Complaints

We welcome feedback about our services and organisation. To submit a compliment, concern, or complaint, please visit:
www.carerswa.asn.au/about-us/feedback-complaints