Veterans Employment Program

Position Opportunity - NSW Department of Customer Service - Senior Investigator - Tow Trucks

The Tow Truck Investigation Unit is a specialist regulatory team within Fair Trading Operations that focuses exclusively on the tow truck industry in New South Wales. The team works proactively with NSW Police and other industry stakeholders to conduct joint targeted field operations, investigate consumer complaints, and deliver essential industry‑related education programs.

The role is critical due to the high‑risk nature of the sector, which involves vulnerable motorists, significant financial incentives, and a well‑documented history of serious and complex non‑compliance. Investigations frequently involve coercive conduct, fraudulent practices, organised offending, and deliberate circumvention of regulatory controls, requiring advanced investigative capability and strong legal defensibility.

To be successful in the role you will either possess or willingness to undertake Certificate IV in Government (investigations). TAFE NSW Ranks Recognition Program can support you through this with their fee free or heavily subsides courses for veterans.

Applications Close 15 May 2026

https://iworkfor.nsw.gov.au/job/senior-investigator-tow-trucks-576004

Use situation based examples in your application and interview to explain your experience.

Situation-based examples help demonstrate not just what you have done, but how you approached challenges, made decisions and achieved outcomes. They provide clear evidence of your skills and experience.

Where possible, structure your examples clearly using the STAR method to ensure your responses are easy to follow and directly relevant to the role.