Probe CX

From the Customer 360 Symposium to the Contact Centre Symposium, the Probe CX and Convai teams have been at the heart of the conversations shaping the future of CX.

A massive thank you to Ashton Media for hosting two amazing events that allowed us to dive deep into the challenges being faced by CX and contact centre executives in the ANZ region, and helped inform the roadmap for continued progress in 2026 and beyond.

The highlights? Our leaders taking the stage:

⚪ Rohan Khanna (Chief Technology & Digital Officer, Probe Group): Kicked things off at C360 with a powerful opening-night session on "The Contact Centre Crossroads," exploring the vital balance between cutting-edge AI and human empathy.

⚪ Dr. Mike Banbrook (CEO, Convai): Followed up at the Contact Centre Symposium with a pragmatic, must-see roadmap for successful Agentic AI implementation.

Whether it’s bridging the trust gap or reskilling talent, our mission remains clear: setting the new standard for human-centred digital excellence.

Missed the sessions? We’ve got you covered.

👉 Explore Convai’s latest AI insights: https://lnkd.in/gvrAATX8

👉 Book a discovery session with Rohan and the team: https://lnkd.in/gxHaKnTh

What an incredible evening it was at the Sofitel Sydney Darling Harbour. It was a privilege to gather with industry leaders to celebrate the power of innovation, partnership and technology.

We are thrilled to share that Probe CX and Convai, to be recognised alongside the Department of Transport and Planning, took home the ISG Paragon Award for Partnership of the Year! 🤝

We were also honored to be recognised as finalists in four other categories:

⚪ Excellence: with Sky Network Television Limited

⚪ AI Pacesetter: with the Department of Transport and Planning

⚪ Transformation: with Priceline

⚪ Community and Social: with The Accident Compensation Corporation

A massive thank you to Information Services Group (ISG) for hosting such an exceptional event and for their 16-year commitment to promoting best practices in our field.

To our incredible partners and clients: Thank you for choosing us. We left Sydney inspired by your success and more committed than ever to serving your customers through the perfect blend of human and digital excellence. 🌟

A night to remember! 🌟

A huge congratulations to Lena Abanes, Hayley Bron and Chaz Domingo for their incredible journey as finalists in the 2026 Women in ICT Awards. The energy in the room was electric and we loved celebrating alongside the best in the industry. We couldn't be prouder of the work you do to redefine leadership in tech.

Get to know our finalists:

⚪︎ Lena Abanes: Leading the charge in making cybersecurity a collaborative effort by turning talent into security experts.

👉 Read Lena’s story here: https://ap1.hubs.ly/y0PCJr0

⚪︎ Hayley Bron & Chaz Domingo: Experts in AI strategy and business transformation who are rewriting the code for leadership by turning technical cost centers into revenue-generating engines

👉 Read Hayley & Chaz’s story here: https://ap1.hubs.ly/y0PCB70

Thank you for your incredible dedication and for representing Probe CX and Innovior with such excellence.

The retail contact centre is sitting on a goldmine of customer intelligence. The problem? For most, that data is either a lagging indicator or lost in the noise of manual note-taking. 📉

In our latest deep dive, Hayley Bron and Dr. Mike Banbrook explore why traditional tools are failing to keep pace with rising customer expectations - and how AI is bridging the "experience gap."

It’s about empowering agents with Probe OS to turn every interaction into a strategic asset.

Read the full breakdown on how we’re delivering 100% operational governance for Australia’s leading retailers. 👇

https://ap1.hubs.ly/y0PyZp0

AI is changing the face of CX in retail: how your contact centre can become a live, strategic asset Discover how AI transforms retail contact centres into strategic assets, enhancing customer experience through anomaly detection, conversational metrics and quality governance.