Bamboo Airways

BAMBOO AIRWAYS EXECUTES MULTIPLE OPTIONS TO RESOLVE ISSUES OF AFFECTED PASSENGERS

Dear Valued Customers,

We at Bamboo Airways offer our sincere apologies for the recent changes in the flight schedules that may have disrupted your travel plans. We assure you that we are making all possible efforts to process your requests as quickly as possible. However, due to a sudden surge in requests, we understand that many of your calls, emails, and messages are still pending and we appreciate your patience as we work to resolve your concerns.
To expedite processing times, Bamboo Airways offers multiple options for ticket refunds for your consideration.
- Refund in the form of e-voucher
- Refund by money transferred into the original payment account
👉 Click here for details: https://www.bambooairways.com/vn/en/booking/booking-information/instructional-information/refund-ticket-instructions

If your tickets are issued by an agent, please get in touch with the agent for assistance.

In the case you booked your tickets directly via the Bamboo Airways Website/Mobile app/Ticket Office, please use the original email in the booking process to send your request to [email protected]

BAMBOO AIRWAYS ENSURES STABLE OPERATING SCHEDULE, PRIOROTIZES CUSTOMER SUPPORT

Dear valued customers and partners,

Bamboo Airways has recently adjusted the frequency of specific routes, which has affected some passengers' travel plans and experiences. Due to the sudden increase in customer requests, some of our procedures are taking longer to process, although we have mobilized all human resources to customer care touch points 24/7.

Bamboo Airways would like to convey our heartfelt apologies to all our partners and customers who may have experienced any temporary inconvenience. We also want to express our gratitude for all of your unwavering support, understanding, and confidence in us during this critical time.

We are committed to prioritizing the legitimate rights and interests of our partners and customers under any circumstances. We are placing great emphasis on expediting the handling of all requests, including those for full ticket refunds or flight rescheduling, in an efficient manner as soon as possible.

For routes not subject to adjustment, such as those that connect major hubs like Hanoi, Ho Chi Minh City, Da Nang, etc., and tourism routes that connect Con Dao, Da Lat, Hue, Quy Nhon, Cam Ranh, D**g Hoi, etc., passengers can expect a seamless traveling experience as usual.

To a great extent, Bamboo Airways hopes to continue to have your patience, understanding, and companionship. Your support is essential for us to stabilize our operations, maintain excellent customer service, and serve you dedicatedly in the future.

Thank you!

How about a fall getaway with Bamboo Airways to your ideal location? Our hospitable flight crews and modern aircrafts are waiting for you 💚

BAMBOO AIRWAYS SIGNED A COOPERATION AGREEMENT TO DEVELOP THE AUSTRALIAN TOURIST MARKET IN VIETNAM

On September 11th, CVFR Travel Group joined forces with Bamboo Airways and HTS International Co. Ltd. for a momentous signing ceremony to boost the Australian tourist market in Vietnam.

This collaboration opens up opportunities for associations to showcase the enchanting attractions of Vietnam to the Australian market, spearhead research and the development of a robust data system focused on Australian tourists, and drive forward the creation of an array of diverse tourism products and services, catering to the needs of our cherished customers. CVFR, HTS, and Bamboo Airways are bringing Vietnam closer to our Aussie friends through this partnership.

With Bamboo Airways currently operating 5 round trips per week between Vietnam and Australia, we're gearing up to meet the travel needs of both nations.

MORE BAGGAGE LESS WORRY
📍 Buy more soon, only 72 AUD* for 10kg: https://bit.ly/Book-extra-luggage-au

You've found affordable flight tickets from Bamboo Airways, but you want to have more baggage? Remember that a 10kg luggage bundle is always available on Bamboo Airways' official website, call center, agent, or ticket office for just 72 AUD*!

📌 For more information, please visit https://bit.ly/Book-extra-luggage-au regarding:
✔ A detailed price list for buying extra checked bags, applicable to each ticketing location for both domestic and international flights.
✔ The maximum weight for extra pieces of checked luggage for different ticket classes.
✔ Standards for luggage packaging dimensions.

Preparing ahead will certainly save you more money. Take off worrying about spending a lot on checked baggage once you get to the airport!