CXpert - Customer Experience
There is only one long term strategy that will consistently deliver sustainable, profitable growth: customer centricity. This is a page dedicated to customer experience, customer service and employee engagement.
10/06/2025
One of the first people I met after moving to Adelaide in April was Nabeel Abdul Latheef. I was impressed with his knowledge of and passion for everything to do with Generative AI so (of course) I suggested we write a post together.
Our post spans what's possible with in 2025 through a lens, how organisations can prepare for an AI implementation to give it the best chance of success, and what's coming next.
It was a joy working with him on this post and I'm hoping that it won't be our last together.
AI in Customer Experience: The 2025 Transformation and What’s Next - CXpert How to give your CX AI implementation the greatest chance of success.
I spent time talking with Randy Ksar on Uniphore's "Conversations That Matter" podcast last week. You can listen to the episode here: https://www.uniphore.com/podcast-conversations-that-matter/?wchannelid=bq7fhmc5v1&wvideoid=adk5603mbj
19/05/2022
Tomorrow is Customer Appreciation Day! Here's some tips from 10 CX experts on how you can thank your customers.
CX Experts Share Their Secrets on How They Delight Customers Learn how these Customer Experience experts surprise and delight their customers.
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