Wide computer systems

eProposal

Newmarket International's eProposal, powered by Cendyn, is a media rich electronic proposal system that incorporates exquisite graphics and customized content, delivers valuable resource documents, and gives a first class impression of your property.
eProposal can generate a return on your investment in weeks! In an independent study, our customers said eProposal drove incremental bookings because:

eProposal produces professional looking proposals that stand out among competitors.

eProposal’s notification system allows sales manager to know when a prospect has viewed the proposal. If the proposal has not been viewed the sales manager can proactively contact the prospect.

eProposal creates professional looking integrated, proposals in minutes, freeing up time for sales managers to focus on closing more business.

eProposal seamlessly incorporates booking and account data from Newmarket International’s sales and catering applications to minimize time and increase accuracy when responding to an RFP.

KEY BENEFITS

Give planners a true picture of all you have to offer with a customized and animated presentation of your facilities

Lower printing costs and deliver proposals in minutes by transmitting them online

Increase your win ratio by delivering personalized proposals for each customer

MeetingBroker

Professional and personal event planners are finding a multitude of new ways to solicit interest and bids from hotels and other venues, causing dramatic shifts in distribution and lead generation processes in the hospitality industry. Online channels are springing up almost daily, adding complexity to the already crowded world of phone inquiries, branded web sites, and online meeting planning and RFP aggregation sites.

MeetingBroker puts powerful channel management tools into the hands of hospitality professionals. A web-based information service that distributes and manages leads from multiple business channels, MeetingBroker provides consistent response from anywhere in your organization. MeetingBroker receives requests for proposals (RFPs) sent by meeting planners and provides a suite of online tools to more quickly assign, respond to, and analyze these leads.

MeetingBroker is designed to meet the needs of all types of hospitality providers, including:

Single properties or locations that want to extend their reach in the marketplace and take advantage of online lead sources
Multi-property or multi-location groups seeking to speed response times and promote internal referrals of group business
Any hospitality company seeking increased confidence in its ability to capture and respond to all relevant leads

KEY BENEFITS

· Respond to leads before the competition - Studies have shown that 85% of those who respond first to RFPs win the business

· Assign leads to the correct person the instant the leads are received, thereby eliminating bottlenecks

· Establish business rules that prioritize responses to preferred accounts and automatically escalate a lead until a response is sent

· Analyze and track the sources of leads to determine which distribution channels are producing the most revenues and profits

· Integrate lead management processes with your enterprise systems to be sure that you can track customer information and provide excellent service

Delphi Sales and Catering

Delphi has the power to take your organization to a new level of proactive sales and customer service. Sales directors using Delphi tell us that they can’t imagine life without it. With Delphi, they have visibility, accurate forecasting, and the knowledge to manage their sales team for success. Catering and operations managers can plan, budget, and deliver service accurately and efficiently. Delphi gives executive management the power to achieve synergies across the entire organization, seamlessly integrate with other enterprise systems, and improve return on assets and investment.

Delphi is tried and tested in the marketplace. Many hospitality professionals use Delphi today, making it easier to ramp up and experience benefits quickly. Our investment in Delphi continuously adds features and functionality, resulting in an application that is fast and responsive, generates valuable reports, and provides a global view of the enterprise. The latest version of Delphi, Delphi® with the Interactive Open NetworkTM, is our most powerful offering yet.

Delphi is designed to meet the needs of different types and sizes of hospitality companies, including:
Single properties or locations that need best-in-class sales and catering automation scaled to their needs
Groups of multiple properties or locations seeking a single system that supports cross-selling and shared account management
Large hospitality companies that need to extend visibility and account control across their entire enterprise, whether across town, throughout the country, or around the world

KEY BENEFITS

Manage and respond to RFPs from within Delphi

Dashboards and tools that give you complete control over the sales environment

The Power BEO, Delphi’s flexible and functional menu and resource tracking capability that tracks every detail of a function

Management tools and reporting that enable you to quote the most profitable prices over a period of dates, with constant visibility into pace and performance against goals

Seamless integration with Newmarket’s room diagramming, electronic proposal, business intelligence, and online channel management applications

Seamless integration with your other critical hospitality applications such as PMS, EMS and RMS to name a few

Direct online connectivity to customers and prospects through numerous channels

Point of Sale Solutions

The ShawMan POS is state of the art plug and play software supporting multiple styles of operations ranging from a small Fast food outlet, Coffee shops, Fine Dining operations, large Mall to a large Leisure / Spa Resort. ShawMan POS is currently in use by leading hotel chains, restaurants, fast food chains, malls, entertainment centers and corporate.

Key features of ShawMan POS

Enables control of remotely located outlets from a central head office with rule based setups & process definition and consolidation of data, which is automated at time of day-end/closing.
Support for multi - currency
Orders can be taken for “A la Carte”, No charge, Board
Choice of different style sheets for F&B operation like Fine Dining, Regular, Counter Sale, Around-the-Clock, Room Service as well as Non F&B Direct Biller & Leisure.
Provision for Franchisor – Franchisee style of operation
Can constantly update the Chef’s specialty, Seasonal and Non-available items, Happy hour and On the house items.
Descriptive free flow text / coded modifiers with or without a charge
Software Supports Multiple Food & Beverage & non F&B Outlets at Hotels & Clubs & service apartments.
Automatic prompts for compulsory modifiers, parcel orders, remotely communicate with the kitchen every variation and customer request
Multiple settlement types possible
Reservation diary for guest bookings
Remote Printing of KOT’s to 20 pre-defined distant locations per outlet.
Member entry management system using magnetic cards
Debit card system enabled
Canteen management system
The POS software also support Smart cards for CRM applications.
PoratPOS – The Pocket PC (PDA) application for complete Wi-Fi operations
Digidiner - A virtual view of the restaurant
KDS – Kitchen display system
Supports touch screen as well Keyboard operations

POS Interfaces - Software

CRM - ShawMan
MMS - ShawMan
Accounts – Crux ERP, ALIF, Tally, Debit Card Management
Pos Interfaces – Hardware

Touch Screens
Pocket PCs / PDA
Smart card readers
Magnetic Swipe Cards
Electronic Cash Drawers
Customer Pole Display
Kitchen Display Systems
Remote Printer Servers
Slip / KOT printers

Engineering Management System

Empowering Hotels with Technology

Today’s business and leisure travelers are sophisticated, discerning and demanding. To cater to these travelers, hotels have to go beyond the physical attributes of location and design. Service, personalization, recognition, efficiency and a well maintained product are the real drivers of revenue and customer loyalty. The TRITON software system has been developed to address the needs of hotel managers who strive to excel on these parameters. TRITON enables them to create the equivalent of a six sigma process for service and maintenance.

FAS Interface

The FAS Interface enables instant alerts to hotel management and staff in case of any alerts triggered by the hotel’s Fire Alarm System. The alerts to staff can be sent to any type of device (e.g. Pagers, Mobile Phones, DECT Phones) that is connected to TRITON. The system can also alert staff about faulty alarm sensors.

BMS Interface

The BMS Interface facilitates effortless monitoring of the hotel equipment and frees up the engineers to move out of the control room and focus on other important tasks. The interface enhances the performance of the hotel's engineering team by instantly informing them about changes in critical parameters such as chiller temperatures, power surges, water tank levels, elevator movements, etc.

hotelEMS
hotelEMS is a Preventative Maintenance system that provides hotel engineers with a powerful way of maintaining all guest rooms, machinery and equipment at their property. The system automatically reminds them when Preventative Maintenance jobs are due and allows them to track the usage and maintenance status of all equipment. hotelEMS is a hosted service that customers access through an internet browser

For further information contact us at 00971-4-452 7776

Hotel Management Software | Hospitality Software Solutions - Knowcross