SigmaDigital - Dubai

As Customer Experience Managers you will be responsible for organising, planing, and optimise the interaction between our company and our clients.

Their job description entails developing and implementing strategies useful in improving customer relationship, dedication, and satisfaction.

In performing your duties the Customer Experience Managers is to establish communication channels and mediums through which clients reach out to a company and vice versa.

They guide and direct the activities of customer experience to ensure their interactions with clients reflects positively on the company.

They also provide quick response to client inquiries and questions using social media platforms as an avenue for prompt resolution of customer issues.

As the Customer Experience Managers you may also as the company grows become responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.

Skills;
• Define and implement standards/procedures for ensuring optimal customer experience
• Conduct surveys to gather information on customer opinion of rendered services
• Utilise social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries
• Supervise the activities of customer experience team to ensure their interaction with customers reflect positively on the company
• Liaise with the production and creative departments to ensure delivery of high quality products and services
• Establish communication mediums through which customers can readily contact a company and vice versa
• Oversee the restructuring of an organization into a customer-focused establishment
• Monitor the activities of the customer service team to ensure compliance with acceptable standards of customer service
• Conduct studies and research to discover new techniques necessary for improving customer experience
• Organise training programs for customer experience representatives in order to update their job knowledge and enhance their skills
• Oversee the merchandising of products in an outlet to ensure it entices purchase
• Utilise customer relationship management (CRM) tools in coordinating and monitoring customer experience operations
• Attend seminars, workshops, and conferences to improve on existing job knowledge.

An exciting role for an ambitious Business Development Manager. SigmaDigital is a multi-award-winning international digital marketing agency with offices in UK, UAE and USA. They have been voted as one of the top 30 SEO agencies on the planet!

SigmaDigital has had ongoing expansion over the last 8 years and manages digital marketing requirements for SMEs across the UK and USA. They require a driven business development manager with experience in digital marketing/media sales who can help take their business to the next level.

As a Business Development Manager at SigmaDigital, your role is to identify sales leads and introduce our Digital Marketing Services to businesses that are in need of our assistance.

BUSINESS DEVELOPMENT MANAGER RESPONSIBILITIES:
• Contacting potential clients to establish rapport and arrange meetings.
• Creating personal marketing initiatives to attract potential clients.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Establishing a network of introducers to create inbound lead flows.
• Attending conferences, meetings, and events.
• Developing quotes and proposals for clients.
• Training personnel and helping team members develop their skills.
BUSINESS DEVELOPMENT MANAGER REQUIREMENTS:
• Experience in sales, marketing or related field.
• Strong communication skills and IT fluency.
• An understanding of Search Engine Optimization for Businesses.
• Social media experience with the ability to explain the advantages of Facebook, Instagram, Tik Tok, Twitter, YouTube and LinkedIn.
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Ability to work remotely and proactively with minimal guidance.
• Proficient in Microsoft Outlook.
• Comfortable using a computer for various tasks.

our job as a business development manager is to identify sales leads, pitch goods or services to new clients and maintain a good working relationship with new contacts.

This role revolves around good communication and your duties include:

• Following up new business opportunities and setting up meetings
• Planning and preparing presentations (say hello to PowerPoint)
• Communicating new product developments to prospective clients
• Overseeing the development of marketing literature
• Writing reports
• Providing management with feedback

Duties and responsibilities of a Business Development Manager

If the thought of working remotely or from home interests you, this could be the perfect role as you’ll be required to spend a large amount of time prospecting on social media and attending online networking events. You’ll usually work office hours, Monday to Thursday but be flexible to attend an online meetings with clients outside normal working hours.

Want a job where you can progress? This career can offer that. From business development manager you can progress to become a senior development manager, business development executive or head of business development.

Go big or go home is very much the motto at Sigma Digital™ Dubai and it’s been great to welcome 7 fantastic new employees into our ranks today! 🤩

Our new business development team are tasked with showing businesses across the globe 🌏 how even a small change in your digital strategy can deliver incredible results for your business 📈

At SigmaDigital™ we are the ONLY Digital Marketing Agency in the World that a return on investment to our clients!

Big shout out to Hotdesk for assisting us with finding training space at UNBOX Community 🙏 I highly recommend hitting these guys up if you need anything from a remote desk to a fixed office 👍

Now begins the teams product Introduction followed by technical demonstrations and finally sales training so let the fun begin!