Emerging Tech Labs

We Are Hiring:

Role - Service Desk Agent

Opportunity will be closed in 28/02/2021

Please send your resume to: [email protected]

Make sure, in the subject of email mention the position which you are applying for



Qualifications:

• Diploma in computer studies or an equivalent qualification.
Skills & Knowledge:
• Excellent command of the English language (writing, reading and verbal), Arabic would be considered an advantage.
• Ability to communicate across all levels in the organization.
• Robust ability to multitask.
• Advanced knowledge of MS Office, networking and other hardware and software computer knowledge.
• Excellent follow up and interpersonal skills.
• Ability to build and maintain strong rapport with colleagues across various levels in the organization.
• Friendly and courteous personality.
• A natural team player.
• Customer focused.

Job Requirements:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.
• Required Language Skill: Both English & Arabic are preferred.

Experience

• A minimum of 3 years’ experience in a client support role within information technology.
• A minimum of 3 years’ experience in using ServiceNow technology.
• A minimum of 3 years’ experience in using Microsoft CRM technology.

We Are Hiring:
Role - Network Technician

Opportunity will be closed in 28/02/2021

Please send your resume to: [email protected]

Make sure, in the subject of email mention the position which you are applying for



Qualifications:
• Diploma in computer studies or an equivalent qualification.
• CCENT/CCNA qualifications would be considered an advantage.

Skills & Knowledge:

• Proven experience as network technician or relevant position.
• Outstanding diagnostic, problem-solving and analytical skills.
• Good communication skills.
• Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies.
• Excellent command of the English language (writing, reading and verbal), Arabic would be considered an advantage.
• Ability to communicate across all levels in the organization.
• Robust ability to multitask.
• Excellent follow up and interpersonal skills.
• Ability to build and maintain strong rapport with colleagues across various levels in the organization.
• Friendly and courteous personality.
• A natural team player.
• Customer focused.

Job Requirements:

• Cable patching and termination.
• Cable pulling and chasing.
• Server/Switches/Patch panels mounting.
• Site Survey and Communication/Network Infrastructure Service Delivery.
• Coordination with Customers and the service delivery teams including scheduling of appointments.
• Stock management.
• CCENT/CCNA qualifications would be considered an advantage.
• Maintain Datacenter Network cable infrastructure and equipment.
• Liaise with ISP's for service delivery.
• Maintain logs for network ports installation/configuration.
• Troubleshooting and resolving connectivity issues.
• UAE Valid Driving License.

Experience:

• A minimum of 3 years’ experience in a client support role within information technology.
• A minimum of 3 years’ experience in using ServiceNow technology.
• A minimum of 3 years’ experience in using Microsoft CRM technology.
• A minimum of 3 years’ experience with Avaya phones.

We Are Hiring

Role: OBIEE Consultant

opportunity will be closed in 16/12/2021

please send your resume to : [email protected]



Role Description:
The OBIEE Consultant would need to have at least 5+ years of
experience. This Candidate must be a senior OBIEE architect with Data
warehouse and ODI experience and requirements.
Responsibilities:
- Responsible to lead and develop the data warehousing applications –
Dashboards/Reports in OBIEE –ETL .
- Responsible to design and develop Dashboard and reports.
- Responsible to enterprise data model design and review.
Requirements:
 Good Business Analysis techniques.
 experience in OBIEE (Oracle Business Intelligence).
 solid Data warehousing experience.
 Experience of good star schema design (with staging and actual target tables) on
the basis of business requirement.
 Good experience of aggregate tables.
 Good experience of snapshot tables.
 Good experience of Logical table sourcing techniques.
 Good BI dashboard and analytics designing.
 Good ETL process design for staging and target dimensions and fact tables with
incremental and change data capture techniques.
 Good transformation techniques for the ETL design.
 Knowledge of Oracle EBS schema.
 Experience in Oracle SQL and SQL Tuning.
- Must be a good team player.
- Detailed oriented, resourceful, motivated and creative.
- Flexible, organized and able to handle competing priorities.
- Sound, logic based decision making.
- Strong verbal and written communication skills.
- Work collaboratively and cross-functionally as part of a team as well as independently.
- Work proactively and reactively.
- Recognize areas of opportunity and make recommendations for improvement.
- Assess conflicting priorities and prioritize appropriately.
- Communicate at all levels in the organization including IT and customer senior
management.
- Identify issues to leads and/or management and provide possible solutions.
- Provide timely and accurate status on job assignments.
Education: Bachelor’s degree
Experience: Minimum 5+ years