CIO Dive

Gap, Best Buy and Dick's Sporting Goods are not alone in their pursuit of AI adoption. Investment into the technology by retailers is steadily increasing, with 39% anticipating AI will account for more than 10% of their tech spend by 2028, the National Retail Federation found: https://buff.ly/SwGKcv8

Retailers turn to AI for productivity, personalized shopping Best Buy, Gap and Dick’s Sporting Goods said their AI investments were yielding rewards and reshaping their businesses during their Q1 earnings calls.

The product releases come as the tech giant aims to keep pace with AI agent competitors OpenAI and Anthropic, which are eyeing IPOs:

Google unveils Gemini 3.5 models focused on agentic work The AI provider rolled out speedier models that tackle personalized task management as competition for enterprise customers heats up.

“At the end of the day, the goal is to, in the right order, modernize as much as possible,” said Travelers' Mojgan Lefebvre: https://buff.ly/K40qcmK

Liberty Mutual, Travelers discuss when not to modernize Companies must be intentional in selecting which systems to upgrade and when, executives said during the 2026 MIT Sloan CIO Symposium.

How are enterprises unlocking AI ROI and navigating adoption challenges?

Join our discussion tomorrow with C-suite executives from Marriott International, Yum Brands, Chime, Jabil, West Shore Home and Forrester as we delve into AI’s impact on IT, how adoption is faring for employees, and the emerging trends in customer-facing AI.

Save your spot: https://bit.ly/4tTGcAj

The grocer is using the technology to drive merchandising improvements as automated insights and intelligent pricing tools bolster decision-making: https://buff.ly/opGbQbo

Albertsons lays out $2B spending plan to scale AI, boost productivity The grocer is centering its transformation efforts around technology and AI to pursue growth, CEO Susan Morris told investors.