CallMiner
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CallMiner is the leading cloud-based conversational analytics solution for improving agent performance across all contact channels (voice, social, email, chat), by automating Performance Management. Unlike complex analytics that require a sophisticated fulltime analyst, CallMiner Eureka pushes actionable insights directly to the people who need and can act on the data, from the VP who manages cont
05/22/2026
We’re excited to introduce CallMiner's new video series, Future Forward! 🚀
Created for leaders, contact center professionals, and industry innovators, each episode will explore different areas of and , and how technology is driving meaningful change in customer experience and engagement today.
Our first episode featuring Scott Kendrick, CallMiner's SVP of Strategy and Corporate Development, is now live. He discusses how intelligent automation goes beyond rules-based workflows to better understand conversations, context, and customer intent.
Watch the full episode, and don't forget to subscribe to our YouTube channel to stay up-to-date on the latest videos.🎥 https://ow.ly/T6vH50Z3aoa
05/21/2026
CallMiner is heading to Forrester CX Forum East!
Join us June 16–17 in New York City to explore the latest trends, technologies, and strategies shaping the future of . Stop by the CallMiner booth to experience firsthand how intelligent automation can help your organization deliver smarter customer interactions and drive better business outcomes.
Learn more about and register today. 👇
https://ow.ly/oeiz50Z2Hgw
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890 Winter Street, Ste 210
Waltham, MA
02451
