Next Level Consultants

Photos from PNDC 📸

What an incredible time we had at PNDC! We loved connecting with dental professionals, practice owners, and team members who are passionate about growing their practices and creating exceptional patient experiences.

One of the best parts of attending events like these is the opportunity to have meaningful conversations, exchange ideas, and learn more about the challenges and opportunities practices are facing today. We were grateful for every person who stopped by our booth to share their story, ask questions, and learn more about how strong systems can create lasting results.

Thank you to the PNDC team for putting together such a great event and to everyone who took the time to connect with us. We’re excited to continue building relationships, supporting practices across the industry, and helping dental teams reach their next level of success.

Until next time, PNDC!

The marketing company did everything right, yet the practice still has no new patients. The marketing team nailed the demographics. Built a great website. Drove calls. You got some good reviews.

And... the front desk fumbled on answering the insurance question.
Not a little fumble., a "I 'm not sure, when you come in we can figure it out" kind of fumble.

Or... Two phone-tag attempts later, and the patient booked somewhere else.

That's what we call fumbling on the one-yard-line. Marketing can get you the calls. But what happens on those calls is on your team.

If you have a front office that is not capturing those new patients, the marketing budget is not your problem. Answering the phone is.

What are the common question your front desk struggles to answer?

Comment below.

Many times we walk into practices that are off-track, and it's the same bad scene:
The doc is burned out, the staff are working hard, but no one is aligned. I mention this all the time.

Actually, it’s like watching my five year old starting out in soccer. Everyone bunches around the soccer ball trying to kick at it. There’s no formation, no plan, it's just chaotic.

Then the coach hands out red shirts and yellow shirts and points to the goals: “Your goal is there.” “Your goal is over there.” Suddenly the whole game shifts.

That’s the effect of sharing the right numbers with your team. Its not sharing the profit margins & overhead. It's not what you're pocketing, but it's the metrics that reflect how well you’re caring for patients:

→ Hygiene reappointment rate
→ Treatment acceptance
→ Schedule fill
→ Cancellation and no-show rate

Give your team a clear target and they’ll sprint toward it. Keep the numbers to yourself and they’ll keep clustering around the ball.

Keep the numbers hidden, and they'll keep clustering around the ball kicking it around the field aimlessly.