Shep Hyken

What are the everyday mistakes that quietly drive customers away?

In this episode of the Super Amazing Show, Brittany and I talk about a book that shines a light on the behaviors and experiences customers dislike most. Written by former Mastercard executive Lance Gruner, it offers practical lessons on improving customer experience and building stronger loyalty.

If you want to keep customers longer and create experiences they remember for the right reasons, this is a recommendation worth checking out.