Microsoft Tech Community

"If you can draw the line from communications to the balance sheet, that is when leaders really start to pay attention."

That is how Dan Mulcahey of Nuveen, a TIAA company thinks about earning a seat at the table, and it anchored his conversation with Sarah Lundy at The Microsoft 365 Community Conference.

His case for modern employee communications is built on results, not theory. By tying comms to the outcomes leaders care about, retention and productivity, and backing it with external benchmarking, Dan took Viva Engage at Nuveen from zero to 2.5 million impressions in under three years, with more than 25,000 reactions along the way.

The bigger shift: email is now fit for purpose only, reserved for the narrow cases where you do not want a conversation. Everything else, from org announcements to town halls, now lives where employees can actually engage.

As the function evolves in the AI age, his takeaway is clear. Communicators who speak the language of business value are the ones who get heard.

🎥 Full interview: https://msft.it/6180vdLoE

Join Karuana Gatimu and special guest host Kimberly Cottrell as they take you through the latest Microsoft news in AI, Microsoft 365 product updates, and community news & events!

� Episode 76 of "Mondays at Microsoft" goes LIVE on Monday, June 1st at 8:00 AM PT!

📺 New customer interview from the Microsoft 365 Community Conference.

Allison Michels sat down with Jeanette Vikbacka-Castaing, Head of Group Internal Communications at Capgemini, for a real-world look at how a 340,000+ person organization is using Viva Engage and Copilot.

A few moments that stood out:

🔹 Leadership visibility is the highest-reach play. Every time a leader posts in the All-Staff community, the numbers tell the story.
🔹 Sports sponsorship campaigns (Ryder Cup, America's Cup, Tour de France, Le Mans) used to be an email. Now they're an end-to-end Viva Engage moment with peer tagging, momentum, and even past winners returning to cheer on the next round.
🔹 Three Copilot communities, three purposes: Copilot Chat (open and huge), licensed users, and certified Copilot champions. The open one doesn't get messy because the purpose is clear.
🔹 Her advice for anyone starting out: "Test, test and learn. Failure is also progress."

A great reminder that the playbook isn't built in a deck. It's built in the doing.

🎥 Watch the full interview: https://msft.it/6186vkWpm

New from the Community News Desk 🎥

Karuana Gatimu sat down with Dan Toma to talk strategy and innovation in the age of AI.

Big takeaway: your competitive edge isn’t the tech, it’s how fast you can learn and adapt. We cover continuous strategy, smarter planning, and what most teams get wrong about AI rollout.

Watch now and stay tuned for more from 👇
https://msft.it/6180vVcho