Upsert

Customer service impacts whether customers switch brands. If your agents don't have a quick, 360-degree view of the customer's history and interactions, then you're doing your customers a disservice. Customers want their issues resolved by speaking to one agent - and they want it done fast. Add Upsert® Call Center to your SugarCRM implementation to serve up customer details on the fly. Your agents never need to leave the call screen.

Integrate with your existing call software

You can use Upsert® Call Center with any type of call-pop integration. If you already use Microsoft Teams Phone or RingCentral, we've got Call Center products that specifically integrate Sugar with those, too.

Do More Before "Hello"

Before making a call, agents can also access phone-number derived insights like line type, location, and time zone. Plus, Call Center identifies invalid numbers, saving valuable time. No more wasted dials!

Hands-Free Call Logging (Well, mostly)

When you make or take a call, Upsert® Call Center automatically creates SugarCRM call records, links them to the right contacts and accounts, and logs the call duration. Say goodbye to manual data entry and focus on the conversation's essence.

Introducing Call Sheets

Organize and execute your call campaigns with a centralized list of call targets and real-time insights. Build stronger relationships and close deals faster. Elevate your sales game with Call Sheets, and watch productivity and conversion rates soar!


https://upsertconsulting.com/plugins/call-center/


https://upsertconsulting.com/plugins/call-center-microsoft-teams-phone/


https://upsertconsulting.com/plugins/call-center-ringcentral/